Professional services on request: administration, DevOps, migration
What work the BLACKBOX team takes on at your request (administration, DevOps, migration, consulting) and how to request a quote.
On this page
In addition to the included technical support, the BLACKBOX team can take on, at your request, server administration, DevOps work, migrating your projects from another provider, and architecture and security consulting. These services are described on blackbox.md, in the “Soluții” (Solutions) menu in the website header, but they can't be ordered online: you request a quote, and the team tells you the scope of work, the price and the terms.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Available to: anyone (requests by email or phone). Support tickets: only customers signed in on blackbox.md.
Included support and professional services
BLACKBOX servers come with root access, so you administer them yourself: updates, security, applications and backups (Responsibility for server data and backups). Technical support answers your questions and guides you to a solution with clear instructions. If you want the team to do the work itself, that is a professional service, with a separate quote.
| Technical support | Professional services | |
|---|---|---|
| Who makes the changes on the server | you, following the team's instructions | the team, with your consent |
| Price | included | in the team's quote |
| How to request it | support ticket, email, phone | quote request by support ticket, email or phone |
Important The service pages show indicative amounts, deadlines and response times. What applies to you is only the scope, price, terms and response times in the quote you receive from the team.
Server administration
The “Administrare server profesională” (Professional server administration) page (/solutions/managed, “Soluții” (Solutions) → “Administrare” (Administration)) describes what the team takes on:
- initial setup: installing the software your project needs, transferring data and websites from other servers, optimization, and setting up security, monitoring and backups;
- monitoring: continuous checks of the server and your projects (disk space, load, processes, service response);
- regular maintenance: reviewing monitoring data, checking backups, analyzing incidents, logs and errors, software updates.
The package, the price, the administration time included and the response times are set in the quote. The scope is set to fit your needs, from a single VPS to several servers. For work beyond what was agreed, the team contacts you first and does it only with your consent. You can also request a one-off job without a monthly contract (for example a security audit or setting up a service), invoiced based on the quote. Request button: “Cere ofertă personalizată” (Request a custom quote).
DevOps as a Service
The “DevOps as a Service” page (/solutions/devops, “Soluții” (Solutions) → “Suport DevOps” (DevOps support)) describes the work the team does for your applications:
| Area | What the team does |
|---|---|
| CI/CD | GitLab CI, GitHub Actions, Jenkins or Drone pipelines: automated build, testing and deployment |
| Infrastructure as code | infrastructure described in Terraform or Ansible, versioned in Git |
| Containers | Docker, Kubernetes and Helm, including gradually moving existing applications into containers |
| Monitoring | metrics, dashboards and alerts for your applications (for example Prometheus and Grafana) |
| Performance and security | audit of the web server, the database and the cache, hardening, vulnerability scanning |
| Collaboration model | How it works |
|---|---|
| Monthly retainer | a set number of hours per month, on a fixed budget |
| Project with a defined result | a specific piece of work (for example CI/CD for one application), at a fixed price |
| DevOps on demand | you pay only for one-off interventions |
The page does not publish prices: the “Vezi prețuri orientative” (See indicative prices) button takes you to the administration page. The team proposes the right model and the price in its quote. Request button: “Cere o evaluare gratuită” (Request a free assessment).
Migrating from another provider
The “Migrare gratuită de la alți furnizori” (Free migration from other providers) page (/solutions/migration, “Soluții” (Solutions) → “Migrarea proiectelor” (Project migration)) describes how the team moves your websites, applications, databases and email to BLACKBOX. The page presents the migration of a single VPS, hosting account or control panel to a new BLACKBOX service as free. Complex projects (many servers, custom infrastructure, very short downtime windows) get an individual quote. For your migration, the terms in your quote are what apply.
How the migration works:
- Assessment. You describe what you have now; the team analyzes the project and sends you a quote.
- DNS preparation. The TTL of the DNS records is lowered in advance, so that the final switch propagates quickly.
- Copying. The team copies the system, files and databases to the BLACKBOX server while the old server keeps running, then syncs the changes made in the meantime.
- Testing. The website, forms, email and databases are checked on the new server.
- Switchover. After you confirm, the DNS records are pointed to the new server.
- The old copy. The old infrastructure is archived only after you confirm that everything works.
Request button: “Cere o evaluare gratuită” (Request a free assessment).
Tip Don't close your account with your old provider until you have confirmed that everything works on the BLACKBOX server. If you prefer to move the website yourself, follow the guide Moving a site to a BLACKBOX server.
Architecture and security consulting
On request, the team holds consulting sessions on application architecture, infrastructure design or security audits, including compliance with GDPR or ISO 27001 (the certification itself is done by an independent auditor). The price and duration are in the quote.
How to request a quote
| Service | Menu | Button |
|---|---|---|
| Administration | “Soluții” (Solutions) → “Administrare” (Administration) | “Cere ofertă personalizată” (Request a custom quote) |
| DevOps | “Soluții” → “Suport DevOps” (DevOps support) | “Cere o evaluare gratuită” (Request a free assessment) |
| Migration | “Soluții” → “Migrarea proiectelor” (Project migration) | “Cere o evaluare gratuită” |
| Consulting | — | write to us directly |
- On the service page, click the button listed in the table. The “Contactați-ne” (Contact us) button at the bottom of the page takes you to the same place.
- The “Contacte” (Contacts) page (
/info/contacts) opens, with the phone number, WhatsApp and the email address. Choose a channel:- support ticket: “Contul meu” (My account) → “Ajutor și suport” (Help and support) → “Tichet nou” (New ticket) (you must be signed in);
- email: support@blackbox.md;
- phone or WhatsApp: +373 78 003948, Monday–Friday, 09:00–18:00 (Moldova time).
- If you choose a support ticket, fill in “Subiect” (Subject), for example “Quote request: server administration”. If your request is about a server you already have, enter its name or IP address in “Server (opțional)” (Server (optional)).
- In “Descrieți problema” (Describe the problem), enter the details from the table below, then click “Trimite tichetul” (Send ticket). By email or phone, give the same details.
- The team replies with questions or with the quote. For a support ticket, the reply appears on the ticket page and is also sent to you by email.
| What to include | Examples |
|---|---|
| The service | administration, DevOps, migration, consulting |
| The servers | the order number (BBX-…) or the IP addresses of your BLACKBOX servers; for a migration, your current provider and what you are moving (VPS, hosting account, control panel) |
| What runs on them | the operating system, the web server, the databases and their size, email, the control panel |
| What you want to achieve | monthly administration, a CI/CD pipeline, a move without downtime, an audit |
| Deadlines and constraints | the date by which the work must be ready, the time windows when the switchover can be done |
| Details for the invoice | company name, IDNO and address; for an individual, full name |
Warning Don't put passwords, private SSH keys or API tokens in your request. You agree with the team on how to give it access to your servers.
All channels and hours: How to contact BLACKBOX support. Products you also request through the team (Windows VPS, Cloud Storage and others): Products and configurations available on request.
Frequently asked questions
How much does a professional service cost? The price is in the quote and depends on the scope of the work. The amounts on the service pages are indicative.
Can I request a migration before I have a BLACKBOX server? Yes. Describe your project; you can also ask for a plan recommendation. The page ties the free migration to a new BLACKBOX service; the exact terms are in the quote.
Do you also manage servers that are not hosted at BLACKBOX? The services are designed for servers hosted at BLACKBOX. For other servers, the terms are discussed individually.
Is this the same as the server's add-on services? No. Add-on services, such as “Monitoring 24/7”, are added to a server's order and paid monthly together with it: see Add-on services for your server. Professional services are work done by the team based on a quote.
Does the team make changes on my server without asking me? No. Under professional services, the team works on your server only with your consent, and does any work beyond what was agreed only after you confirm.