Verifying your email address
Why you need to confirm your email, how to request the link, and what to do if it does not arrive.
On this page
If you created your account with an email and password, your email address first shows the “Neverificat” (Not verified) badge. The confirmation email is not sent automatically when you sign up: you request it yourself from the “Verificarea emailului” (Email verification) card in the “Securitatea contului” (Account security) section of the “Profilul meu” (My profile) page (blackbox.md/account, “Contul meu” (My account) → “Profil” (Profile)).
Available to: any customer signed in to blackbox.md whose email is not yet verified.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Why you need to verify your email
| What | Without a verified email |
|---|---|
| Opening the app.blackbox.md panel from your account (“Deschide panoul” (Open the panel), “Panou de administrare” (Admin panel)) | You are not signed in automatically. The new tab only opens the panel's sign-in page. |
| Linking Google or GitLab to an existing account with the same email | Sign-in is refused with the message “Există deja un cont cu acest email, dar adresa nu a fost verificată. Autentificați-vă normal și confirmați emailul.” (An account with this email already exists, but the address has not been verified. Sign in the usual way and confirm your email.) |
| Notifications about services and invoices | Emails about your account (balance, invoices, replies to support tickets) go to the address on your account. Verification confirms that the address is correct and belongs to you, so you will receive them. |
Orders, payments and support tickets also work without verification.
How to request the verification email
- Sign in to blackbox.md and click “Cont client” (Customer account) in the top bar (on a phone, the circle with your initials). The “Profilul meu” (My profile) page opens.
- Find the “Securitatea contului” (Account security) section and the “Verificarea emailului” (Email verification) card. The badge shows “Neverificat” (Not verified), with the text “Confirmă adresa pentru a primi notificări importante despre servicii și facturi.” (Confirm your address to receive important notifications about services and invoices.)
- Click “Trimite emailul de verificare” (Send verification email). While the email is being sent, the button shows “Se trimite…” (Sending…).
- The button is replaced by the message “Email trimis. Verifică căsuța poștală.” (Email sent. Check your inbox.) To make a new request, reload the page.
- Open the email with the subject “Confirmați adresa de email — BlackBox” (Confirm your email address — BlackBox) and click the “Confirmă adresa de email” (Confirm email address) button. If the button does not work, copy the link shown below it into your browser.
If “Eroare la trimitere. Încercați din nou.” (Sending failed. Please try again.) appears below the button, click “Trimite emailul de verificare” again. If the error repeats, reload the page, sign in again if asked, then repeat step 3.
The verification email
| Item | Details |
|---|---|
| Sender | “BlackBox” |
| Subject | “Confirmați adresa de email — BlackBox”, always in Romanian |
| Language of the text | Russian, if you signed up or signed in at least once on the Russian version of the website (blackbox.md/ru); otherwise Romanian |
| Button | “Confirmă adresa de email” (in the Russian email: “Подтвердить email” (Confirm email)) |
| Link validity | 24 hours, single use |
Limits
| Limit | Value |
|---|---|
| Verification emails per account | 3 per hour |
| Requests from the same IP address | 20 per hour |
Important Requests over the limit are ignored without an error message: the page still shows “Email trimis. Verifică căsuța poștală.”, but the email is not sent. After 3 requests, wait one hour from the first of them.
What you see after opening the link
The link leads to the blackbox.md/verify-email page, which also works without signing in: you can open it on your phone, for example. The page opens in Romanian, whatever the language of your account.
| Message on the page | What it means | What to do |
|---|---|---|
| “Confirmăm adresa de email…” (Confirming your email address…) | The link is being checked. | Wait a few seconds. |
| “Email confirmat!” (Email confirmed!) | Your address is confirmed. | Click “← Contul meu” (← My account). |
| “Confirmarea a eșuat” (Confirmation failed) — “Linkul este invalid sau a expirat. Solicitați un email nou din pagina contului.” (The link is invalid or has expired. Request a new email from your account page.) | More than 24 hours have passed, the link has already been used, or it was not copied in full. | Check the badge in your account. If it still shows “Neverificat” (Not verified), request a new email. |
| “Link invalid” (Invalid link) — “Linkul nu conține un cod de confirmare.” (The link does not contain a confirmation code.) | The link was copied incompletely. | Click the button in the email or copy the whole link. |
After confirmation, the “Verificat” (Verified) badge appears next to the “Email” field in “Date personale” (Personal details) and in the “Verificarea emailului” (Email verification) card, with the text “Adresa ta de email este confirmată.” (Your email address is confirmed.) If your account page was already open, reload it.
Tip A link can be used only once. If you see “Confirmarea a eșuat”, first look at the badge in your account: the address may already be confirmed, for example if you also opened the link on another device. Request a new email only if the badge still shows “Neverificat”.
The email did not arrive
- Wait a few minutes.
- Look in your Spam and Promotions folders, searching for the subject “Confirmați adresa de email — BlackBox” (Confirm your email address — BlackBox) or the sender “BlackBox”.
- Check the address in the “Email” field on the “Profilul meu” (My profile) page: that is where we send the email.
- Do not request the email several times in a row. Beyond 3 requests in one hour, nothing more is sent, even though the page says the email was sent.
- If the email still does not arrive or the address is wrong, write to us.
Note You cannot change your account's email address yourself: the “Email” field is read-only. To change it, write to support@blackbox.md or open a support ticket from “Contul meu” (My account) → “Ajutor și suport” (Help and support). Tickets also work with an unverified email. See How to contact BLACKBOX support.
Frequently asked questions
Do I need to verify my email if I sign in with Google or GitLab? No. Accounts created through Google or GitLab are verified automatically, because the provider has already confirmed the address. The same goes for accounts created through an invitation from BLACKBOX.
I have a password account that is not verified. Can I sign in with Google using the same address? Not yet. Sign in with your email and password, confirm your email, then use Google or GitLab: the account is linked automatically. Details in Signing in with Google or GitLab.
I received several verification emails. Which one should I use? Any of them, as long as 24 hours have not passed since it was sent. Each link works only once.
I clicked “Deschide panoul” (Open the panel) and a page with a username and password opened. The most common cause is an unverified email. Confirm your address, go back to your account and click “Deschide panoul” again. See Opening the app.blackbox.md panel from your account.