Add-on services for your server

Add-on services are attached to a server's order and are paid monthly, together with the server. Their state appears on the “Comenzile mele” (My orders) page (blackbox.md/account/orders, “Contul meu” (My account) → “Comenzi” (Orders)), below the order description. You can view the monitoring data in the app.blackbox.md panel, on the “Monitoring” page (app.blackbox.md/monitoring).

Available to: the owner of the blackbox.md account from which the server is ordered. You don't choose add-on services when you place an order on blackbox.md: you request them through support or through the AI assistant.

The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.

Which add-on services exist

How to get the Monitoring service

The service installs an agent on the server that sends metrics to the panel's “Monitoring” page. The agent is installed automatically after the server is created. What the agent does and what it needs to work: The Monitoring service: the agent installed on the server.

Important Services that install an agent on the server work only on Ubuntu and Debian. On CentOS Stream or AlmaLinux, the service is not activated and the label stays “În curs de activare” (Activating). Choose Ubuntu or Debian if you want monitoring.

Through support

1. On blackbox.md, open “Contul meu” (My account) → “Ajutor și suport” (Help and support) and click “Tichet nou” (New ticket).
2. In “Subiect” (Subject), write, for example, “Monitoring 24/7”. In “Server (opțional)” (Server (optional)), enter the server's IP address or name if your request is about an existing server.
3. In “Descrieți problema” (Describe the problem), give the order number (BBX-…) or the plan you want to order, and the operating system.
4. Click “Trimite tichetul” (Send ticket).

The team replies in the ticket whether and how the service can be attached, and what the total cost will be. Whether it can be added to an existing server is up to the team. More about tickets: Opening a support ticket.

Through the AI assistant

The AI assistant can attach the service only to a new order. Use the assistant to request Monitoring only: the other services are not activated automatically. You need an API token with the “Plasează și modifică comenzi în numele meu” (Place and change orders on my behalf) permission (orders:write): Token permissions (scopes).

1. Ask the assistant for a quote and tell it explicitly to add "extras": ["monitoring"] to the order configuration. For example:

   Make a quote for a new order: the vm-iops1-m plan, Ubuntu 24.04, with the monitoring add-on service (in create_order, add "extras": ["monitoring"] to config). Show me the total and wait for my confirmation before you place and pay for the order.

2. Check the total. It must be the plan price plus 98 MDL; for Standard M (vm-iops1-m): 578 + 98 = 676 MDL/month. If the total equals the plan price, the service was not included. If it is higher, the quote also contains something else. In both cases, don't confirm, and ask the assistant to correct the quote.

3. Confirm. The order appears in “Comenzi” (Orders) with the status “Nou” (New), and you receive an email with the subject “Am primit solicitarea dumneavoastră — BBX-…” (We have received your request — BBX-…).

4. Pay for the order through the assistant (from your balance) or on the website, with the “Achită comanda” (Pay for the order) button.

5. When the server starts being created, the label “Monitoring 24/7: În curs de activare” (Monitoring 24/7: Activating) appears below the order. Once the agent is installed, it changes to “Monitoring 24/7: Activ” (Monitoring 24/7: Active).

Safeguards and steps for orders placed via AI: Orders, payments, cancellations and upgrades via AI.

The additional IPv4 address

1. Write to us through a support ticket or at support@blackbox.md. Include the server's IP address and the order number (BBX-…).
2. The team assigns the address manually and tells you the address and the price.
3. Configure the address in the server's operating system, following the instructions you receive. The address does not become active on the server by itself.

If the service appears on your order, the label “IP dedicat: În curs de activare” (Dedicated IP: Activating) stays until the team assigns the address. Once the team confirms the assignment, the label changes to “IP dedicat: Activ” (Dedicated IP: Active).

Warning A mistake in the network configuration can cut off your access to the server, and the panel has no web console. Before you change the network settings, keep a second SSH session open. If you lose access, write to us.

Automatic backup and DDoS protection

Neither of these services can be ordered from your account or from the panel. Write to us for the options that are available.

• Backup. Backups of the data on your server are your responsibility. Keep them on a system other than the server: Backup strategy for your server. The “Backups” button on the server card in “My Servers” opens a section that shows the code backup_extra_disabled: the service is not available. Details: The “My Servers” page: the server card.
• DDoS. Ask support what options exist for your server. If your server is under attack right now, read Your server was hacked or is under attack: what to do.

Service states on the “Comenzi” (Orders) page

1. On blackbox.md, open “Contul meu” (My account) → “Comenzi” (Orders).
2. Below the order description, each service has a label in the form “service: state”, for example “Monitoring 24/7: Activ” (Monitoring 24/7: Active).
3. For details, click “Vezi detaliile” (View details) (the eye icon) and read the “Servicii suplimentare” (Add-on services) row in “Detalii comandă” (Order details).

For Monitoring, the state also appears on the panel's “Monitoring” page: “Connecting…”, “Active” or “Failed”. All the actions on the “Comenzi” page: The “Comenzi” (Orders) page: statuses and actions.

Payment and stopping services

• The service price is part of the order's monthly total. The invoice has no separate line for the service: it shows the order description and the total, for example 676 MDL for Standard M with Monitoring.
• When the server is deleted, its services are canceled automatically and appear with the state “Anulat” (Canceled). This applies both to deletion from the panel (Permanently deleting a server) and to canceling an order with a server (Order cancellation and refunds). If a service has a different state after the deletion, write to us.
• To drop only a service and keep the server, write to us.

Frequently asked questions

Can I add Monitoring to a server I already have? Not from your account or from the panel. Write to us: the team will tell you whether it can be done. The AI assistant can attach the service only to a new order.

Why has the label stayed at “În curs de activare” (Activating)? For example, the server isn't running Ubuntu or Debian (in this case the “Monitoring” page shows “Failed”), or the service is waiting for the team to act, such as assigning an IPv4 address. Write to us with the BBX-… number.

I don't see any label below the order, although I requested a service. Labels appear only once the server starts being created. If the server exists and the label is missing, write to us.

Can I choose add-on services when I place an order on the website? No. The ordering steps on blackbox.md don't have this option. Use support or the AI assistant, as described above.