Emails you receive from BLACKBOX
The list of automatic emails: when you receive them, what language they are in and what to do if an email doesn't arrive.
On this page
BLACKBOX sends you automatic emails at the key steps: order, payment, server, balance, account, support tickets and monitoring alerts. They all go to the email address of your blackbox.md account, which you can see on the “Profilul meu” (My profile) page (blackbox.md/account, “Contul meu” (My account) → “Profil” (Profile)). Below you'll find the full list, the language of each email and what to do if an email doesn't arrive.
Available to: the holder of a blackbox.md account. Emails go only to the account's address; you cannot specify a different address.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Sender and subject
- The sender name shown is “BlackBox”.
- The subject is fixed, exactly as in the tables below: usually in Romanian, sometimes in English, whatever your account language.
- The email text is in Romanian or Russian, depending on your account language. The exceptions are shown in the tables.
- Links in the emails lead only to blackbox.md and app.blackbox.md.
List of automatic emails
In the subjects, “…” stands for the part that changes: the order, invoice or ticket number, or the server or alert name.
Orders and servers
| Subject | When you receive it | Language of the text |
|---|---|---|
| “Am primit solicitarea dumneavoastră — BBX-…” (We have received your request — BBX-…) | Right after you place the order, on the website or through the AI assistant, before payment. It contains the order number, the service and the total. | Romanian or Russian |
| “Plată confirmată — BBX-…” (Payment confirmed — BBX-…) | After the order has been paid, by card or from your balance. The PDF invoice factura-BBX-….pdf is attached. |
Romanian or Russian |
| “Serverul dvs. este gata — BBX-…” (Your server is ready — BBX-…) | When the server you ordered has been created. It contains the IP address and the connection details. For dedicated servers, the team contacts you directly. | Romanian or Russian |
| “Serverul dvs. a fost actualizat — BBX-…” (Your server has been updated — BBX-…) | After an upgrade is completed (“Upgrade server” in the app.blackbox.md panel). It contains the new configuration, the amount charged and the new monthly price. | Romanian or Russian |
| “Comandă anulată — BBX-…” (Order canceled — BBX-…) | After the order is canceled, by you (“Anulează comanda” (Cancel the order)) or by the team. If you received a refund, it shows the amount returned to your balance; if the server was deleted, it says so. | Romanian or Russian |
| “Server termination scheduled — …” | Right after you schedule the server's deletion (“Terminate” → “Schedule termination”). It contains the time after which the server will be deleted. | English; Russian if your account language is Russian |
| “Server deleted — …” | After the 24-hour grace period, when the server has been deleted. | English; Russian if your account language is Russian |
In the last two subjects, “…” is the server's original name (not the private name you set with “Rename”) or its IP address.
Payments and balance
| Subject | When you receive it | Language of the text |
|---|---|---|
| “Alimentare cont confirmată — BLACKBOX” (Account top-up confirmed — BLACKBOX) | After a balance top-up by card has been confirmed. It shows the amount and your current balance. | Romanian or Russian |
| “Factură plătită automat din cont — …” (Invoice paid automatically from your account — …) | When automatic payment from your balance (“Reîncărcare automată” (Automatic top-up) turned on in “Sold” (Balance)) has paid an invoice. “…” is the invoice number. | Romanian or Russian |
Account
| Subject | When you receive it | Language of the text |
|---|---|---|
| “Confirmați adresa de email — BlackBox” (Confirm your email address — BlackBox) | After you click “Trimite emailul de verificare” (Send verification email) on “Profilul meu” (My profile). The link is valid for 24 hours and can be used only once. | Romanian or Russian |
| “Ștergerea contului a fost programată — BlackBox” (Account deletion has been scheduled — BlackBox) | Right after you request the deletion of your account (“Șterge contul meu” (Delete my account)). | Romanian or Russian |
| “Contul dvs. a fost șters — BlackBox” (Your account has been deleted — BlackBox) | After the 7-day grace period, when the account has been anonymized. It arrives at the address the account had. | Romanian or Russian |
| “You've been invited to BlackBox” | When the BLACKBOX team has opened an account for you. The “Reset my password” button leads to blackbox.md/set-password, where you choose your password. The link works for 7 days and only once, even though the email text says 15 minutes. |
English |
Support and monitoring
| Subject | When you receive it | Language of the text |
|---|---|---|
| “[Ticket #N] …” | When the support team replies to your support ticket. N is the ticket number, and “…” is its subject. The email contains the reply and the “Vezi conversația” (View the conversation) button. | Romanian only |
| “[BlackBox] Alertă — …” ([BlackBox] Alert — …) | When a monitoring alert appears on one of your servers and alert emails are turned on. “…” is the alert name. For the same alert, you receive at most one email every 6 hours. | Romanian only |
If you use the password or 2FA reset links on the panel's sign-in page, you receive emails in English: “Reset your BlackBox password” and “Reset your BlackBox 2FA”. They concern only signing in to the panel.
Email language
- The subject is not translated: it is the one in the tables, whatever your account language.
- The text is in your account language. Your account language becomes Russian if you have signed up or signed in with email and password at least once on the Russian version of the website (
blackbox.md/ru), or if you first opened the panel from the Russian version. In all other cases, the text arrives in Romanian. - Signing in later on the Romanian version does not switch the language back. To receive emails in Romanian again, write to support.
- Exceptions: support ticket replies and alerts arrive only in Romanian.
Details: Language of the website, the panel and emails.
When no email is sent
BLACKBOX does not send an email for these events. You see the result in your account or in the panel:
- creating your account (you request the verification email yourself on “Profilul meu” (My profile));
- signing in to blackbox.md or to the panel;
- changing your account password;
- creating or revoking an API token;
- opening a support ticket, closing it, or the team changing its status;
- an invoice issued by the team, including the monthly invoice: you see it only in “Facturi” (Invoices);
- paying an invoice other than through automatic payment from your balance, for example by bank transfer;
- a failed or canceled card payment;
- an error while creating the server: the order stays “În lucru” (In progress), without the “Server: …” line, and the “Serverul dvs. este gata — BBX-…” (Your server is ready — BBX-…) email does not arrive;
- actions in the panel: reboot, stop, start, root password reset, SSH keys;
- canceling the deletion of a server or of your account;
- an alert being resolved.
If you paid for a VPS plan and, after a few minutes, the order is still “În lucru” without the “Server: …” line, and the “Serverul dvs. este gata” email has not arrived, the missing email is itself the signal. Write to us with the BBX-… number, or cancel the order with “Anulează comanda” (Cancel the order): as long as the server has not been created, the amount you paid goes back to your balance in full. Details: The server does not appear after payment and Order cancellation and refunds.
Check the “Facturi” page regularly so you don't miss an invoice you need to pay: Monthly renewal and paying on time.
You didn't receive an email
- Wait a few minutes. The payment email is sent only after the payment is confirmed, and the server email only after the server is created.
- Search your Spam and Promotions folders by the sender “BlackBox”, by the subject or by the order number
BBX-…. - If the email is in Spam, mark it as a legitimate message (“Not spam”) and add the sender “BlackBox” to your contacts. That way, the next emails reach your Inbox.
- Open “Contul meu” (My account) → “Profil” (Profile) and check that the email address is correct and has the “Verificat” (Verified) badge. If you see “Neverificat” (Not verified), click “Trimite emailul de verificare” (Send verification email): if this email arrives, our messages are reaching your address. You cannot change the address in your account; if it is wrong, write to us.
- Write to support at support@blackbox.md or through a support ticket in “Contul meu” → “Ajutor și suport” (Help and support). Include the order number
BBX-…(or the invoice number) and the subject of the missing email.
You can find the same information without the email:
| Where you see the same information | |
|---|---|
| “Am primit solicitarea dumneavoastră” (We have received your request) | “Comenzi” (Orders): the order with the “Nou” (New) status |
| “Plată confirmată” (Payment confirmed) | “Comenzi” (the “În lucru” (In progress) status) and “Facturi” (Invoices) (invoice BBX-…, the “Achitată” (Paid) status). If you lost the PDF, request it at support@blackbox.md |
| “Serverul dvs. este gata” (Your server is ready) | the app.blackbox.md panel → “My Servers”: the IP address and “Reveal credentials” |
| “Comandă anulată” (Order canceled), “Alimentare cont confirmată” (Account top-up confirmed), “Factură plătită automat din cont” (Invoice paid automatically from your account) | “Comenzi”, “Facturi” and “Sold” (Balance) → “Istoricul operațiunilor” (Transaction history) |
| “[Ticket #N] …” | “Contul meu” → “Ajutor și suport” → the ticket |
| “[BlackBox] Alertă — …” ([BlackBox] Alert — …) | the panel → “Monitoring” → the “Alerts” card |
Don't reply to automatic emails
Important Emails from “BlackBox” are sent automatically. Don't reply to them: your reply is not added to the ticket. Reply to a support ticket from “Contul meu” (My account) → “Ajutor și suport” (Help and support); the “Vezi conversația” (View the conversation) button in the email opens the ticket directly, on the Romanian version of the website. For any other question, write to support@blackbox.md.
How to write to us: How to contact BLACKBOX support and Replies, statuses and closing tickets.
How to recognize a genuine BLACKBOX email
- The sender is “BlackBox”, and the subject is one of those in this article.
- Links lead only to blackbox.md and app.blackbox.md. Before you click, check the link's real address (hover your cursor over it).
- Automatic emails don't contain payment links. You start a card payment only on blackbox.md, with the “Achitați … MDL” (Pay … MDL) button; you enter your card details only on the Paynet page that this button opens.
- If an email looks suspicious, don't click its links. Type
blackbox.mdinto your browser yourself, check your account and forward the email to us at support@blackbox.md.
Security Enter your account password only on blackbox.md and app.blackbox.md. Never send anyone your password, card details, private SSH key or an API token (
bbx_pat_…) by email, even if the message seems to come from BLACKBOX. The “Serverul dvs. este gata” (Your server is ready) email may contain the root password: after you first connect, change it (Resetting the root password) and delete the email.
Frequently asked questions
The subject is in Romanian, but the text is in Russian. Is that normal? Yes. Subjects are fixed, and the text follows your account language. Support ticket replies and alerts arrive in Romanian in any case.
Can I receive emails at a different address or at several addresses? No. All emails, including those about orders, go to your account's address. You cannot change the address in your account; to change it, write to support. Each blackbox.md account receives only its own emails.
Can I turn off some emails? Only alert emails: in the panel, go to “Monitoring” → the “Alerts” card → “Notification preferences”, uncheck “Email me when a new alert fires” and click “Save”. All other emails are always sent.
The amount in the email is different from the one in my account. In emails, amounts are shown in whole MDL, without the decimal part: a top-up of 75.50 MDL appears as 75 MDL. You see the exact amount in “Sold” (Balance) and in “Facturi” (Invoices).
I received “Server termination scheduled” or “Ștergerea contului a fost programată” (Account deletion has been scheduled), but I didn't request it. Cancel it immediately. For a server: in the panel, “My Servers” → “Terminate” → “Cancel termination”, before the time given in the email (it is shown in UTC). For your account: on the “Profilul meu” (My profile) page, the “Anulează ștergerea” (Cancel deletion) button. Then change your password (Changing your account password) and write to us.
I don't receive alert emails. In the “Notification preferences” block, check the “Email me when a new alert fires” checkbox and the “Minimum severity” value. For the same alert, you receive at most one email every 6 hours, and none when it is resolved. Details: Alerts and email notifications.
I requested the verification email several times, and it doesn't arrive. At most 3 verification emails are sent per hour; extra requests are ignored without an error message. Wait an hour and request it again: Verifying your email address.