Terms and conditions in brief

A summary of the key points in the Terms: acceptance, responsibilities, availability, payment, refunds and liability.

The “Termeni și condiții” (Terms and conditions) page (blackbox.md/info/terms) sets out the rules for using BLACKBOX services. To open it, choose “Informații” (Information) → “Termeni și condiții” in the top menu (the “Companie” (Company) column), or click the link with the same name in the footer of any page. Below, in order, you will find what each of the 13 chapters says and what it means for you.

Available to: anyone. The page is public, and the Terms apply to all BLACKBOX customers.

The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.

Note This is a summary and does not replace the document. The legally binding text is the Romanian one on the Terms page; the Russian version is a translation provided for convenience. The date of the current version appears at the top, next to “Ultima actualizare:” (Last updated:); as of this article, it is September 21, 2026. The specific conditions of each plan take precedence over these general terms.

1. Introduction

The Terms are the framework agreement between you and BLACKBOX, a brand managed by Click Expert S.R.L., for hosting, VPS, dedicated servers, domain registration and related services. Company details: Legal details and BLACKBOX company details.

Acceptance. By ordering, activating or using any service, you accept the Terms in full. If you do not agree, do not use the services.
Where you give your consent. When you sign up, you tick the box “Am citit și accept Termenii și Condițiile și Politica de Confidențialitate” (I have read and accept the Terms and Conditions and the Privacy Policy). When you sign up with Google or GitLab, the text under the buttons says: “Continuând, acceptați Termenii și Condițiile și Politica de Confidențialitate.” (By continuing, you accept the Terms and Conditions and the Privacy Policy.) You tick the same box before you pay by card, pay from your balance or top up your balance. See Creating an account on blackbox.md.
Changes. BLACKBOX may update the Terms at any time. The version published at /info/terms applies to all active services from the date it is published. For changes with a material impact, BLACKBOX will try, where possible, to notify you by email at least 15 days before they take effect.

2. Prohibited uses (Acceptable Use Policy)

The following are prohibited on BLACKBOX infrastructure, among other things: illegal content (including content that infringes intellectual property rights and content that incites hatred), spam in any form, mailing lists without double confirmation (double opt-in), software for spamming, attacks or bypassing authentication, unauthorized access, evading payment, modifying other users' data, taking part in DoS/DDoS attacks and disrupting the network. The list is not exhaustive. Explanations and examples: Acceptable use policy: what is not allowed.

3. Customer responsibility

You are fully responsible for your own activity and for that of everyone you give access to the services: employees, contractors, visitors to the resources you host.
You are responsible for protecting your passwords, SSH keys, API tokens and second authentication factor (2FA). BLACKBOX is not liable for third parties' use of your account unless there is a proven breach of its systems. See Security recommendations for your account and Token and AI agent security.
If a violation is found (through an external complaint, automated monitoring or an internal audit), BLACKBOX may suspend or terminate the services, in whole or in part, with or without prior notice, depending on how serious it is. Where advance notice does not put other customers at risk, BLACKBOX tries to warn you beforehand.

4. Rights of domain holders

BLACKBOX respects the rights of domain holders set out by ICANN (Registrants' Rights and Responsibilities). The domain remains yours for the entire registration period. On request, you receive the authorization code (auth-code / EPP) to transfer the domain to another registrar, within the time limits set by the registry. Domains are managed through support: Registering and transferring domains.

5. Availability and maintenance

BLACKBOX makes reasonable efforts to keep the services running continuously.
Scheduled maintenance is announced, where possible, at least 24 hours in advance, by email or through the administration panel.
During unexpected incidents (hardware failures, DDoS attacks, problems with upstream providers), BLACKBOX keeps you informed through the support channels.
The guaranteed service level (SLA) depends on the offer: check the plan description or write to us.

6. Payment and billing

Services are paid in advance, according to the plan you chose. Orders placed on the website are monthly: Prices, currency and billing period.
Not paying invoices on time may lead to the suspension of your services. After a suspension, data is kept for a reasonable period, after which it may be permanently deleted. The Terms do not set a number of days: for exact time frames, ask support. The “Plata serviciilor” (Payment for services) page (blackbox.md/info/payment) adds that services are not suspended and data is not deleted without prior notice by email. See Monthly renewal and paying on time.
6.1 Payment processing. Visa and Mastercard card payments are processed by Paynet Services SRL. You enter your card details directly on the secure Paynet page; BLACKBOX does not store them. See Paying by card (Paynet).

7. Refund policy

Situation	What the Terms provide
The order has not been activated yet (7.1)	You cancel it yourself from your account, on the “Comenzile mele” (My orders) page (“Contul meu” (My account) → “Comenzi” (Orders)). The amount paid goes back to your BLACKBOX balance immediately, and you can use it for other orders.
You want the money back on your card, not to your balance (7.2)	Write to support@blackbox.md and include the order number. The money goes back to the same card, through Paynet, usually within 5–10 business days of approval; the time depends on the issuing bank.
The service is already activated (7.3)	As a rule, it is not refunded. Exceptions: the plan's conditions expressly provide a refund guarantee, or consumer protection law gives you this right. Each request is reviewed individually.
You deleted the server before the end of the paid period; unused days in a billing cycle that has already started; domains already registered or renewed at the registry (7.4)	No right to a refund (subject to the exceptions in 7.3).

What you can cancel yourself from your account, and how much is returned: Order cancellation and refunds. The “Anulați comanda?” (Cancel the order?) dialog shows the amount before you confirm.

How to request a refund (7.5)

Write to support@blackbox.md.
Include your account's email address, the order number (BBX-…) or invoice number, the payment method you used and the reason for your request.
You receive an email confirming that your request has arrived, and then the decision.

8. Personal data

BLACKBOX processes your data in accordance with the Privacy Policy: Privacy policy in brief. For the personal data that you process yourself in the services you host (for example, data about visitors to your website), you are responsible for complying with the law: Responsibility for server data and backups.

9. Limitation of liability

The services are provided “as is”, with reasonable professional effort.
To the extent permitted by law, BLACKBOX's total liability to you is limited to the amount paid for the affected services in the 12 months before the incident.
BLACKBOX is not liable for indirect damages, lost profits, data loss or business interruption.
The limitation does not apply in cases of fraud (fraudulent intent) or gross negligence on the part of BLACKBOX.

Important Under the Terms, BLACKBOX is not liable for data loss (except in cases of fraud or gross negligence). Keep backup copies of important data outside the server: Backup strategy for your server.

10. Termination of the contract

You can stop using the services at any time: do not renew the billing period, or make an express request to the BLACKBOX team. The steps, in order: Closing your BLACKBOX services: the steps in the right order.
Amounts paid in advance for services already activated are, as a rule, not refunded (chapter 7).
BLACKBOX may terminate the contract if you breach the Terms (chapter 3) or in other situations provided for by law.

11. Governing law and jurisdiction

The Terms are governed by the law of the Republic of Moldova. A dispute is first settled amicably. If that is not possible, the courts at the registered office of Click Expert S.R.L. in Chișinău have jurisdiction.

12. Contact

Send your questions about the Terms to support@blackbox.md or through the channels listed on the “Contacte” (Contacts) page (blackbox.md/info/contacts): How to contact BLACKBOX support.

13. Data protection and requests from authorities

Data processing complies with Law No. 195/2024 on the protection of personal data. If you host your own applications or websites, the conditions under which Click Expert S.R.L. processes the data in them, as a processor acting on behalf of the controller, are described in the DPA: Data Processing Agreement (DPA) for companies.
BLACKBOX provides data to the competent authorities (police, prosecutors, courts) only on a written request with an explicit legal basis, in accordance with Article 7 of Law No. 20/2009. Requests from foreign authorities are honored only through international legal assistance (Article 48 of Law No. 195/2024). Details: Privacy policy in brief.
Your rights (access, rectification, erasure, portability, restriction of processing, objection): Your rights regarding personal data.
Account deletion takes effect after a grace period during which you can cancel it; after that, your account data is irreversibly anonymized, and invoices are kept for the period required by law. If deletion is temporarily unavailable (for example, you have active servers or unpaid invoices), the reason appears on your account page: Deleting your account.

Frequently asked questions

How do I find out that the Terms have changed? For changes with a material impact, BLACKBOX tries to notify you by email at least 15 days in advance. You can see the date of the current version next to “Ultima actualizare:” (Last updated:) on the Terms page.

If I delete my server before the end of the month, do I get money back for the remaining days? No, if you delete it in the app.blackbox.md panel: clause 7.4 rules out a refund in this case, and “Terminate” does not return anything. Canceling the order from your account may return an amount to your balance, which the “Anulați comanda?” (Cancel the order?) dialog shows before you confirm. Check that amount before you delete the server: Order cancellation and refunds.

Who is responsible if someone else uses my API token or SSH key? You are, unless there is a proven breach of BLACKBOX's systems. Revoke the compromised token immediately: API tokens: creating, copying and revoking.