# BLACKBOX Help Center > Documentation for BLACKBOX hosting customers: the blackbox.md account (orders, payments, balance, invoices, tickets), the app.blackbox.md server panel (servers, root access, SSH keys, monitoring, DNS), AI agents over MCP (https://api.app.blackbox.md/mcp) and Linux guides. Available in Romanian (default), Russian (/ru/) and English (/en/). Full text of every article in all languages: https://docs.blackbox.md/corpus.json ## Getting started - [How to use the help center](https://docs.blackbox.md/en/start/despre-centrul-de-ajutor/): What you'll find in each section, how to search, and how to read the button names in the articles. - [blackbox.md and app.blackbox.md: what you do where](https://docs.blackbox.md/en/start/blackbox-si-panou/): Your blackbox.md account and the app.blackbox.md panel: how they are linked and where to find each feature. - [BLACKBOX glossary](https://docs.blackbox.md/en/start/glosar/): The terms used on blackbox.md and in the panel, in Romanian, Russian and English. - [From sign-up to a working server](https://docs.blackbox.md/en/start/ghid-rapid/): The essential steps: account, email verification, choosing a plan, payment, connecting to your server and securing it. ## Account and security - [Creating an account on blackbox.md](https://docs.blackbox.md/en/cont/creare-cont/): The sign-up form, password rules, agreeing to the terms, signing up with Google or GitLab, and accepting an invitation. - [Verifying your email address](https://docs.blackbox.md/en/cont/verificare-email/): Why you need to confirm your email, how to request the link, and what to do if it does not arrive. - [Signing in to blackbox.md and signing out](https://docs.blackbox.md/en/cont/autentificare/): How to sign in to your account, how long a session lasts, the attempt limits and how to sign out. - [Signing in with Google or GitLab](https://docs.blackbox.md/en/cont/google-gitlab/): How signing up and signing in with Google or GitLab work, linking to an existing account, and possible errors. - [Changing your account password](https://docs.blackbox.md/en/cont/schimbare-parola/): How to change your password on blackbox.md and what happens to your sessions, the panel, and your API tokens. - [Forgot your account password](https://docs.blackbox.md/en/cont/parola-uitata/): Your options if you no longer know your blackbox.md password, and why the link in the panel does not help. - [Two-factor authentication (2FA) in the panel](https://docs.blackbox.md/en/cont/autentificare-2fa/): How to enable 2FA in the app.blackbox.md panel, how to use recovery codes, and how “Remember this device for 30 days” works. - [Lost your 2FA device](https://docs.blackbox.md/en/cont/dispozitiv-2fa-pierdut/): How to sign in to the panel without your authenticator app: recovery codes or help from support. - [Panel settings: profile, password, and sessions](https://docs.blackbox.md/en/cont/setari-panou/): The “Settings” page in app.blackbox.md: your account details in the panel, the panel password, and signing out on all devices. - [Security recommendations for your account](https://docs.blackbox.md/en/cont/securitate-cont/): Best practices for your password, 2FA, API tokens and SSH keys, and the steps to take, in order, if you suspect a compromise. - [My profile: name, phone number and email](https://docs.blackbox.md/en/cont/profil/): What personal details you can change on blackbox.md and which cards you will find on the profile page. - [Language of the website, the panel and emails](https://docs.blackbox.md/en/cont/limba/): How to change the language on blackbox.md and in the panel, what the email language depends on, and which texts stay in Romanian or English. - [Downloading your data (“Datele mele”)](https://docs.blackbox.md/en/cont/export-date/): How to download a copy of your personal data, orders and invoices, and what the file contains. - [Closing your BLACKBOX services: the steps in the right order](https://docs.blackbox.md/en/cont/inchidere-servicii/): How to save your data and documents, move your domains and DNS, stop billing, get your balance back, and only then delete your account. - [Deleting your account](https://docs.blackbox.md/en/cont/stergere-cont/): What to finish first, how to request deletion, the 7-day grace period and what data is kept. ## Plans and orders - [VPS plans: how to choose](https://docs.blackbox.md/en/comenzi/planuri-vps/): The 21 VPS plans in 5 families, their monthly prices, and how to choose the right family and size. - [“VPS hosting” plans with a control panel](https://docs.blackbox.md/en/comenzi/vps-cu-panou/): The three VPS hosting plans on the home page: prices, ordering, and what to check about the control panel. - [Dedicated servers](https://docs.blackbox.md/en/comenzi/servere-dedicate/): The Light, Premium and Storage configurations, their prices and how our team prepares them manually. - [Available operating systems](https://docs.blackbox.md/en/comenzi/sisteme-operare/): The 7 Linux images you can choose when you order, how they differ, and what to do if you need something else. - [Products and configurations available on request](https://docs.blackbox.md/en/comenzi/produse-la-cerere/): What you can't order online (Windows VPS, Cloud Storage, Nextcloud/OpenMediaVault installation, large configurations, several servers) and how to request it. - [Prices, currency and billing period](https://docs.blackbox.md/en/comenzi/preturi/): How prices are calculated and shown in MDL, the monthly period paid in advance, VAT, server location and discounts available on request. - [Placing an order step by step](https://docs.blackbox.md/en/comenzi/plasare-comanda/): From the “Comandă” (Order) button to the payment page: the steps, the details you need and what happens after your order is created. - [The SSH key at order time and “key-only” servers](https://docs.blackbox.md/en/comenzi/cheie-ssh-la-comanda/): How to attach SSH keys to a new server, what disabling password login means, and what you receive by email. - [Errors when placing an order and what they mean](https://docs.blackbox.md/en/comenzi/erori-comanda/): The error messages you may see when ordering and on the payment page, with the cause and the fix for each one. - [The “Comenzi” (Orders) page: statuses and actions](https://docs.blackbox.md/en/comenzi/comenzile-mele/): What each order status means, what the order details show and which actions you have for each order. - [After payment: server activation and emails](https://docs.blackbox.md/en/comenzi/dupa-plata/): What happens after payment, what the “Serverul dvs. este gata” (Your server is ready) email contains and where to find your server in the panel. ## Payments, balance and invoices - [Accepted payment methods](https://docs.blackbox.md/en/plati/metode-de-plata/): Card via Paynet, your account balance and bank transfer: what you can pay for with each method. - [Paying by card (Paynet)](https://docs.blackbox.md/en/plati/plata-cu-cardul/): The payment page, the redirect to Paynet, how long the payment link is valid, and the messages on the confirmation page. - [Paying by bank transfer and BLACKBOX bank details](https://docs.blackbox.md/en/plati/transfer-bancar/): The provider's bank details, what to write as the purpose of payment, and when the service is activated. - [Account balance: how it works](https://docs.blackbox.md/en/plati/sold/): The “Sold” (Balance) page, the transaction history, what your balance pays for, and its limits. - [Topping up your balance](https://docs.blackbox.md/en/plati/alimentare-sold/): How to add money to your balance by card: allowed amounts, confirmation and the email you receive. - [Paying for an order from your balance](https://docs.blackbox.md/en/plati/plata-din-sold/): How to pay for an order with the money in your balance, when the button appears, and how invoices and upgrades are paid from your balance. - [Automatic payment of invoices from your balance](https://docs.blackbox.md/en/plati/plata-automata/): What the “Reîncărcare automată” (Automatic top-up) switch does, when it pays invoices and how to turn it on or off. - [The “Facturi” (Invoices) page: statuses, numbers and PDF](https://docs.blackbox.md/en/plati/facturi/): How to read your list of invoices, what the statuses and numbers mean, and how to get an invoice as a PDF. - [Monthly renewal and paying on time](https://docs.blackbox.md/en/plati/reinnoire-lunara/): What the first payment covers, how you get the invoice for the following months, and what happens if you don't pay on time. - [Billing details for companies and individuals](https://docs.blackbox.md/en/plati/date-facturare/): How to add the company or personal details that appear on your invoices, set a default profile and choose it when you order. - [Order cancellation and refunds](https://docs.blackbox.md/en/plati/anulare-si-rambursare/): When you can cancel an order yourself, how much is returned to your balance, and how to request a refund to your card. ## Panel and servers - [Opening the app.blackbox.md panel from your account](https://docs.blackbox.md/en/servere/deschidere-panou/): How to enter the panel directly from your blackbox.md account without signing in a second time, and what to do if it does not open. - [Signing in directly to app.blackbox.md](https://docs.blackbox.md/en/servere/autentificare-directa/): How to enter the panel from its own sign-in page: username, password, 2FA and error messages. - [Panel interface: menu, top bar and language](https://docs.blackbox.md/en/servere/interfata-panoului/): What's in the sidebar and the top bar (balance, language, theme, user) and how the panel looks on a phone and on a tablet. - [The “Overview” page](https://docs.blackbox.md/en/servere/prezentare-generala/): Why the panel's first page may show “No servers found” and when it shows audit reports. - [The “My Servers” page: the server card](https://docs.blackbox.md/en/servere/serverele-mele/): The information and buttons on each server card, and how to use them. - [Your new server: what you get and first steps](https://docs.blackbox.md/en/servere/server-nou/): The setup of a new server (user, network, keys, firewall) and a checklist for the first few minutes. - [Renaming a server (private name)](https://docs.blackbox.md/en/servere/redenumire/): How to give your server a name that only you can see, and where this name is not used. - [Rebooting, stopping and starting a server](https://docs.blackbox.md/en/servere/pornire-oprire-repornire/): What the “Reboot”, “Stop” and “Start” buttons do, how long they take and what to do if the server doesn't respond. - [Server upgrade: moving to a larger plan](https://docs.blackbox.md/en/servere/upgrade/): How to increase your server's resources from the panel, what it costs, how long it takes and what the limits are. - [Permanently deleting a server](https://docs.blackbox.md/en/servere/stergere-server/): How to schedule the deletion, the 24-hour grace period, how to cancel it and what happens to billing. ## Server access: passwords and SSH keys - [Showing root credentials](https://docs.blackbox.md/en/acces/afisare-date-acces/): How to see the root username and password saved in the panel, and why the password shown may be out of date. - [Resetting the root password](https://docs.blackbox.md/en/acces/resetare-parola-root/): How to generate a new root password from the panel, which conditions must be met, and what the errors mean. - [SSH keys in your account (blackbox.md)](https://docs.blackbox.md/en/acces/chei-ssh-cont/): How to save public SSH keys in your account for orders, servers and the AI assistant, what limits apply, and what the errors mean. - [Adding and removing SSH keys on the server](https://docs.blackbox.md/en/acces/chei-ssh-server/): How to see the keys installed on the server, add a saved or new key, and safely remove one. - [Enabling and disabling SSH password login](https://docs.blackbox.md/en/acces/autentificare-parola-ssh/): How to switch your server to key-only login, or turn password login back on, safely from the panel. - [BLACKBOX keys on your server](https://docs.blackbox.md/en/acces/cheile-blackbox/): What the management key and the AI agent key in authorized_keys are, what they are for and what happens if you delete them. - [Connecting to your server over SSH (Windows, macOS, Linux)](https://docs.blackbox.md/en/acces/conectare-ssh/): How to connect to your server with a password or a key from Windows, macOS and Linux, plus the errors you may see the first time you connect. - [Lost access to your server (password or key)](https://docs.blackbox.md/en/acces/recuperare-acces/): What to do if you forgot the root password, lost your private key, or locked yourself out with the firewall or the SSH configuration. ## Monitoring, DNS and add-ons - [The “Monitoring” page](https://docs.blackbox.md/en/servicii/monitorizare/): What the panel's monitoring page shows: the server table, the “Trends” charts and where the data comes from. - [Alerts and email notifications](https://docs.blackbox.md/en/servicii/alerte/): The “Alerts” card on the “Monitoring” page: severity levels, statuses and preferences for alert emails. - [The Monitoring service: the agent installed on the server](https://docs.blackbox.md/en/servicii/agent-monitorizare/): What the “Monitoring 24/7” add-on service gives you, how to get it, what it installs on the server and what you need to keep running. - [Connecting Cloudflare or GoDaddy on the DNS page](https://docs.blackbox.md/en/servicii/dns-conectare/): How to connect your Cloudflare or GoDaddy account to manage DNS records from the panel. - [Managing DNS records from the panel](https://docs.blackbox.md/en/servicii/dns-inregistrari/): How to add, change and delete A, CNAME, MX, TXT and other records in connected Cloudflare or GoDaddy zones. - [Add-on services for your server](https://docs.blackbox.md/en/servicii/servicii-suplimentare/): Which add-on services exist today, how to request them and what their states mean on the Orders page. ## Domains and SSL - [Registering and transferring domains](https://docs.blackbox.md/en/domenii/inregistrare-transfer/): How to ask support to register or transfer a domain, and what to prepare before a transfer. - [How to point your domain to the server](https://docs.blackbox.md/en/domenii/indreptare-domeniu/): Which DNS records to create (A, CNAME), where to change them, how long propagation takes and how to check. - [SSL certificates: free (Let's Encrypt) and commercial](https://docs.blackbox.md/en/domenii/certificate-ssl/): When a free Let's Encrypt certificate is enough, when you need a commercial one, how to request it and how to install it. - [Browser-based CSR generator](https://docs.blackbox.md/en/domenii/generator-csr/): How to generate a CSR and private key on blackbox.md, field by field, and what to save right away. - [Checking a CSR or certificate with openssl](https://docs.blackbox.md/en/domenii/verificare-csr/): The openssl commands to read a CSR, check that it matches the private key and inspect an installed certificate. - [The “Adresa ta IP” (Your IP address) tool](https://docs.blackbox.md/en/domenii/adresa-ip/): How to find your public IP address, including from the command line, and what you can use it for. ## AI and MCP - [AI integration (MCP): what it is and what it can do](https://docs.blackbox.md/en/ai/ce-este-mcp/): How to connect an AI assistant to your BLACKBOX account, what it can do for you and what it cannot do. - [API tokens: creating, copying and revoking](https://docs.blackbox.md/en/ai/token-uri-api/): How to create a token for the AI assistant, copy it the only time it is shown and revoke it. - [Token permissions (scopes)](https://docs.blackbox.md/en/ai/permisiuni/): What each of the 8 permissions allows, which tools it unlocks and which combinations we recommend. - [Connecting in the Claude app (custom connector)](https://docs.blackbox.md/en/ai/conectare-claude/): How to add BLACKBOX as a custom connector in Claude (web and desktop), with the API token in the x-api-key header. - [Connecting from Claude Code, Cursor, VS Code and other clients](https://docs.blackbox.md/en/ai/conectare-claude-code-cursor/): The commands and configuration files for AI coding clients, with your token kept safe. - [Using MCP from code (AI APIs and HTTP)](https://docs.blackbox.md/en/ai/conectare-din-cod/): How to call the BLACKBOX MCP server from your own scripts or agents: through the Anthropic and OpenAI APIs or directly over HTTP. - [List of MCP tools](https://docs.blackbox.md/en/ai/unelte/): All 25 tools of the BLACKBOX MCP server: the permission each one requires, its parameters, what it returns and its limits. - [Example tasks for the AI assistant and the permissions they need](https://docs.blackbox.md/en/ai/exemple-sarcini/): Ready-to-use requests for servers, SSH keys, orders and your balance, with the tools used and the permissions the token must have. - [Running commands on the server through AI](https://docs.blackbox.md/en/ai/comenzi-pe-server/): How the assistant runs commands as root, the time and output limits, and the rules for long or interactive commands. - [SSH access and SSH keys through the AI assistant](https://docs.blackbox.md/en/ai/acces-ssh-prin-ai/): How the assistant gets direct SSH access, how it manages the keys in your account and on the server, and what safeguards are in place. - [Orders, payments, cancellations and upgrades via AI](https://docs.blackbox.md/en/ai/comenzi-si-plati-prin-ai/): How the AI assistant places, pays for and cancels orders, how it upgrades servers, and how your money is protected. - [MCP limits and error codes](https://docs.blackbox.md/en/ai/limite-si-erori/): Call limits, 401 messages and tool error codes, with the fix for each one. - [Token and AI agent security](https://docs.blackbox.md/en/ai/securitate/): Best practices for tokens and AI assistants: minimal permissions, rotation, safe storage and what to do if a token leaks. ## Linux technical guides - [Generating an SSH key (Windows, macOS, Linux)](https://docs.blackbox.md/en/ghiduri/generare-chei-ssh/): How to create an SSH key pair, where the files are, and how to add the public key to BLACKBOX. - [Transferring files to the server (scp, rsync, SFTP)](https://docs.blackbox.md/en/ghiduri/transfer-fisiere/): How to copy files between your computer and your server with scp, rsync or a graphical SFTP client (FileZilla, WinSCP). - [Server access for colleagues and outside developers](https://docs.blackbox.md/en/ghiduri/acces-colegi/): How to give a colleague or a freelancer access to your server without sharing your account, the root password or tokens: SSH keys, separate users, SFTP-only access and revoking access. - [Securing a new server: checklist](https://docs.blackbox.md/en/ghiduri/securizare-server-nou/): The essential security steps for a new BLACKBOX server, in the right order and without locking yourself out. - [Firewall: network filtering and ufw/firewalld on the server](https://docs.blackbox.md/en/ghiduri/firewall/): How the two filtering levels work and how to set up ufw or firewalld without locking yourself out. - [Protection against password-guessing attempts with fail2ban](https://docs.blackbox.md/en/ghiduri/fail2ban/): Installing and configuring fail2ban for SSH, checking bans and unblocking an address. - [System updates and automatic security updates](https://docs.blackbox.md/en/ghiduri/actualizari-automate/): How to update the system manually, how to turn on automatic updates and when the server needs a reboot. - [Web server with HTTPS: nginx or Apache and Let's Encrypt](https://docs.blackbox.md/en/ghiduri/server-web-lets-encrypt/): Installing nginx or Apache, setting up a site for your domain and getting a free Let's Encrypt certificate with certbot. - [WordPress on LEMP (nginx, MariaDB, PHP)](https://docs.blackbox.md/en/ghiduri/wordpress-lemp/): Step-by-step installation of a WordPress site on an Ubuntu or Debian server, with HTTPS, daily backups and basic settings. - [Databases: MariaDB/MySQL and PostgreSQL](https://docs.blackbox.md/en/ghiduri/baze-de-date/): Installing and securing MariaDB and PostgreSQL, remote access through an SSH tunnel, and backups. - [Installing Docker and Docker Compose](https://docs.blackbox.md/en/ghiduri/docker/): How to install Docker from the official repository, run applications with Compose, and what you need to know about ports, logs, disk space and memory. - [Node.js, Python and other services: nginx as a reverse proxy](https://docs.blackbox.md/en/ghiduri/reverse-proxy-aplicatii/): How to publish an application that listens on an internal port (3000, 8000) on 80/443 with HTTPS, and how to start it automatically with systemd. - [Moving a site to a BLACKBOX server](https://docs.blackbox.md/en/ghiduri/migrare-site/): A migration plan from another provider: copying the files and the database, testing, and switching DNS without downtime. - [Sending email from your website and applications (SMTP)](https://docs.blackbox.md/en/ghiduri/email-din-aplicatii/): How to set up your website, application or server to send email through an authenticated SMTP service, which SPF, DKIM and DMARC records to add, and what to ask support for a mail server of your own. - [Adding swap space](https://docs.blackbox.md/en/ghiduri/swap/): How to create a swap file on a server with little memory, how to tune it, and when an upgrade is the better choice. - [Backup strategy for your server](https://docs.blackbox.md/en/ghiduri/strategie-backup/): Why backups are your responsibility, what to back up, where to keep the copies, how to automate them with cron, restic or rsync, and how to test a restore. - [Diagnosing server load (CPU, RAM, disk, network)](https://docs.blackbox.md/en/ghiduri/monitorizare-de-baza/): The basic commands to find out why your server is slow or not responding, and what to do in each case. ## Support - [How to contact BLACKBOX support](https://docs.blackbox.md/en/suport/contact/): The contact channels, working hours, the published response time and what to include in your request. - [Opening a support ticket](https://docs.blackbox.md/en/suport/tichet-nou/): Where to open a ticket on blackbox.md, which fields to fill in, the limits and how to write a clear request. - [Replies, statuses and closing tickets](https://docs.blackbox.md/en/suport/statusuri-tichete/): How to follow the conversation, what the statuses mean, how to close a ticket and why you should not reply to the notification email. - [Emails you receive from BLACKBOX](https://docs.blackbox.md/en/suport/emailuri-blackbox/): The list of automatic emails: when you receive them, what language they are in and what to do if an email doesn't arrive. - [Professional services on request: administration, DevOps, migration](https://docs.blackbox.md/en/suport/servicii-profesionale/): What work the BLACKBOX team takes on at your request (administration, DevOps, migration, consulting) and how to request a quote. ## Troubleshooting and FAQ - [I can't connect over SSH](https://docs.blackbox.md/en/faq/nu-ma-pot-conecta-ssh/): Diagnose the problem by the error message: timeout, connection refused, permission denied, a changed server fingerprint. - [The site does not open](https://docs.blackbox.md/en/faq/site-ul-nu-se-deschide/): A checklist for a site that does not respond: DNS, web server, ports, firewall, certificate and Cloudflare. - [The server does not appear after payment](https://docs.blackbox.md/en/faq/serverul-nu-este-gata/): What to check if you have paid but the server is not available yet or you can't find it in the panel. - [The payment failed or the status did not update](https://docs.blackbox.md/en/faq/plata-nereusita/): What the messages on the payment and confirmation pages mean, what to do if the money was taken but the order is still “Nou” (New), and how to get a double payment back. - [I can't sign in to my account or the panel](https://docs.blackbox.md/en/faq/nu-pot-intra/): Solutions for sign-in problems on blackbox.md and app.blackbox.md, including 2FA and entering the panel from your account. - [The panel shows “No servers found”](https://docs.blackbox.md/en/faq/panoul-nu-arata-serverele/): Why the panel's first page is empty, where your servers are, and what to do if “My Servers” is empty too. - [The server's disk is full](https://docs.blackbox.md/en/faq/disc-plin/): The signs of a full disk, quick steps to free up space, and how to prevent the problem. - [Your server was hacked or is under attack: what to do](https://docs.blackbox.md/en/faq/server-compromis/): The signs of a compromise, the first steps in your account and in the panel, checks on the server, a clean rebuild, and what to do about an attack from outside. - [Panel error messages and what they mean](https://docs.blackbox.md/en/faq/erori-panou/): A reference table of the panel's technical codes and English-only messages, with what each one means and how to fix it. - [The “Too many attempts” message and usage limits](https://docs.blackbox.md/en/faq/prea-multe-cereri/): All the rate limits for your account, orders, payments, support tickets, the panel and AI, with the message shown when you go over each one. - [What isn't available and the alternatives](https://docs.blackbox.md/en/faq/limitari-cunoscute/): An honest list of the features your account and the panel don't have, and what you can do instead. ## Legal and privacy - [Legal details and BLACKBOX company details](https://docs.blackbox.md/en/legal/date-legale/): Who provides BLACKBOX services, the company details, the bank details and where to find the legal documents. - [Terms and conditions in brief](https://docs.blackbox.md/en/legal/termeni-esentiali/): A summary of the key points in the Terms: acceptance, responsibilities, availability, payment, refunds and liability. - [Acceptable use policy: what is not allowed](https://docs.blackbox.md/en/legal/utilizare-acceptabila/): Activities that are prohibited on BLACKBOX servers, explained with examples, and what happens when the rules are broken. - [Responsibility for server data and backups](https://docs.blackbox.md/en/legal/responsabilitate-date/): Who is responsible for the content and security of your server, for backups and for your users' personal data. - [Privacy policy in brief](https://docs.blackbox.md/en/legal/confidentialitate/): What data we collect, why, where we store it, who we share it with, how long we keep it and how we protect it. - [Cookies on blackbox.md and app.blackbox.md](https://docs.blackbox.md/en/legal/cookie-uri/): Which cookies we use, what they are for, how long they are kept, and what the buttons in the cookie banner mean. - [Your rights regarding personal data](https://docs.blackbox.md/en/legal/drepturile-dvs/): What rights you have over your personal data, how to exercise them yourself or by email, and where to file a complaint. - [Data Processing Agreement (DPA) for companies](https://docs.blackbox.md/en/legal/dpa/): What the DPA covers for customers who host personal data, how it is accepted and how to get a signed copy.