Deleting your account
What to finish first, how to request deletion, the 7-day grace period and what data is kept.
On this page
The “Ștergerea contului” (Account deletion) card on the “Profilul meu” (My profile) page (blackbox.md/account, “Contul meu” (My account) → “Profil” (Profile)) lets you request the deletion of your blackbox.md account. The card is below “Datele mele” (My data) and reads: “Dacă nu mai folosiți serviciile noastre, puteți șterge contul. Datele personale (nume, telefon, parolă) vor fi anonimizate după perioada de grație, timp în care ștergerea poate fi anulată.” (If you no longer use our services, you can delete your account. Your personal data — name, phone number, password — will be anonymized after the grace period, during which the deletion can be canceled.)
Available to: the blackbox.md account holder, signed in to the account. You cannot delete your account from the app.blackbox.md panel.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Irreversible Once the deletion is carried out, the account cannot be recovered: you can no longer sign in to it, and deleted data cannot be restored. You can later create a new, empty account with the same email address; your old data is not attached to it.
What to finish first
If something prevents deletion, the card does not show the form. Instead, it shows the message “Pentru a șterge contul, mai întâi trebuie finalizate următoarele:” (To delete your account, you first need to complete the following:) and a list of reasons. Resolve each reason, then reload the page.
| Message | What to do |
|---|---|
| “Aveți servere active. Închideți-le sau transferați-le mai întâi.” (You have active servers. Close or transfer them first.) | Delete each server in the panel with “Terminate” (Permanently deleting a server) or cancel its order with “Anulează comanda” (Cancel the order) under “Comenzi” (Orders) (Order cancellation and refunds). A server stopped with “Stop” still counts as active. |
| “Există o ștergere de server în curs.” (A server deletion is in progress.) | Wait until the scheduled server deletion is carried out (after the 24-hour grace period). Until then, the message above may also appear. |
| “Aveți facturi neplătite.” (You have unpaid invoices.) | Pay the invoices with the status “Trimisă” (Sent) or “Restantă” (Overdue) (The “Facturi” (Invoices) page: statuses, numbers and PDF). If you do not see any such invoice under “Facturi”, write to us. |
| “Aveți comenzi neterminate.” (You have unfinished orders.) | Deletion is blocked by orders with the status “Nou” (New) or “În lucru” (In progress). Orders for active servers also have the status “În lucru”. Cancel unpaid orders with “Anulează comanda”. After a server is deleted, its order changes to “Anulat” (Canceled). |
| “Aveți o plată în curs de procesare. Așteptați finalizarea acesteia.” (You have a payment being processed. Wait for it to complete.) | Wait for the payment to be confirmed and reload the page. If the message does not go away (for example, you started a card payment and closed the Paynet page), write to us. |
| “Aveți fonduri în sold. Folosiți-le sau solicitați o rambursare mai întâi.” (You have funds in your balance. Use them or request a refund first.) | Any amount greater than 0 blocks deletion. Use it for orders or invoices, or request a refund through support. |
| “Contul dvs. este temporar protejat împotriva modificărilor. Contactați suportul.” (Your account is temporarily protected against changes. Contact support.) | Write to support@blackbox.md. |
| “Acest cont este asociat unui cont de personal. Contactați suportul.” (This account is linked to a staff account. Contact support.) | Write to support@blackbox.md. |
Important Follow this order: servers and orders first, then invoices, and the balance last. Canceling a paid order can return money to your balance, and your balance must be 0 at the moment you make the request. All the steps, in order: Closing your BLACKBOX services: the steps in the right order.
How to request deletion
Tip Before you make the request, download a copy of your data with “Descarcă datele mele” (Download my data) on the “Datele mele” (My data) card (orders, invoices, payments, balance, support tickets). After deletion, you can no longer download it. See Downloading your data (“Datele mele”).
- Open “Contul meu” (My account) → “Profil” (Profile) and scroll down to the “Ștergerea contului” (Account deletion) card.
- In the “Introduceți emailul dvs. pentru confirmare” (Enter your email to confirm) field, type your account's email address, which is shown in parentheses next to the label. Uppercase and lowercase letters do not matter.
- In the “Parola curentă” (Current password) field, enter your blackbox.md account password. This field is missing if you created your account with Google or GitLab and do not have a password.
- Click the red “Șterge contul meu” (Delete my account) button. The button becomes active once you type the email. While the request is being sent, the button shows “Se trimite…” (Sending…).
- The request is registered immediately, with no further confirmation. The form is replaced by the message “Ștergerea contului este programată pentru …” (Account deletion is scheduled for …), with the date and time of the deletion in your device's time zone, and the “Anulează ștergerea” (Cancel deletion) button.
- You receive the email “Ștergerea contului a fost programată — BlackBox” (Account deletion has been scheduled — BlackBox) at your account's address.
The 7-day grace period
- The deletion is carried out 7 days (168 hours) after your request. The date is fixed at the moment you make the request.
- Until then, your account works as usual: you can sign in and cancel the request at any time.
- The deletion is carried out no later than one hour after the date shown.
- If a new blocking reason appears in the meantime (a new order, a payment, an unpaid invoice, money in your balance), the deletion is not carried out. It waits until you remove the reason and is then carried out within the next hour. You do not receive any notification about the delay, and the card keeps showing the original date.
Emails
| Subject | When you receive it | What it contains |
|---|---|---|
| “Ștergerea contului a fost programată — BlackBox” (Account deletion has been scheduled — BlackBox) | right after your request | the time after which your account will be anonymized (in UTC) and the 168-hour grace period |
| “Contul dvs. a fost șters — BlackBox” (Your account has been deleted — BlackBox) | after the deletion is carried out, at your old address | confirmation of the deletion; if you did not request it, write to support@blackbox.md immediately |
The subject is always in Romanian; the body is in Romanian or Russian, depending on your account language (Language of the website, the panel and emails). The date in the first email is in a technical UTC format, for example 2026-10-16T09:30:12.345678+00:00. For Moldova time, add 2 hours in winter and 3 hours in summer.
How to cancel the deletion
- Open “Contul meu” (My account) → “Profil” (Profile). The “Ștergerea contului” (Account deletion) card shows the scheduled date.
- Click “Anulează ștergerea” (Cancel deletion).
- In the “Anulați ștergerea contului?” (Cancel account deletion?) window, with the text “Contul dvs. nu va fi șters.” (Your account will not be deleted.), click “Anulează ștergerea” again. The “Anulează” (Cancel) button only closes the window, without changing anything.
- The card goes back to the deletion form (or to the list of blocking reasons). No email is sent when you cancel.
If “Nu am putut anula ștergerea. Încercați din nou.” (We could not cancel the deletion. Please try again.) appears, reload the page and try again. You can cancel only until the deletion is carried out.
What is deleted and what is kept
Deletion works by anonymization: the account stays in our records only as an internal number, with no data that could identify you.
| Data | What happens |
|---|---|
| Your account email | replaced with a technical address; your address becomes free for a new account |
| Password, name, phone number, email language | deleted |
| API tokens, links to Google and GitLab, saved SSH keys, DNS connections (Cloudflare, GoDaddy), private server names, alert preferences, access to company servers | deleted; tokens and connections stop working |
| Your account in the app.blackbox.md panel | deleted |
| Support tickets | the numbers remain; the subject and your messages become “[erased]” |
| Orders and payments | remain (number, amount, date), without your name and contact details |
| Invoices and balance transactions | kept for 5 years, as required by accounting law |
| “Date de facturare” (Billing details) | profiles used on invoices remain together with the invoices; the others are deleted |
| Technical access logs | kept for at least 180 days, in line with the Privacy Policy |
Error messages
| Message | What it means | What to do |
|---|---|---|
| “Emailul introdus nu corespunde.” (The email you entered does not match.) | the address you typed differs from your account email | type exactly the address shown in parentheses |
| “Parolă incorectă.” (Incorrect password.) | the current password is wrong | enter your blackbox.md account password; if you have forgotten it, see Forgot your account password |
| “Prea multe încercări. Încercați mai târziu.” (Too many attempts. Try again later.) | you have already sent 5 requests in the last hour | wait up to one hour and try again |
| “Pentru a șterge contul, mai întâi trebuie finalizate următoarele:” (To delete your account, you first need to complete the following:) | a blocking reason appeared after you opened the page | resolve the reasons in the list (see the table above) |
| “Eroare la trimiterea cererii. Încercați din nou.” (Error sending the request. Please try again.) | another error, for example the request was already sent from another tab | reload the page; if you see the scheduled date, the request is already registered |
Frequently asked questions
Can I use my account during the grace period? Yes, your account works as usual until the deletion is carried out. Keep in mind that a new order, a payment or money in your balance delays the deletion.
What happens to the servers I have access to through my company? They do not block the deletion and are not deleted; only your access to them is removed. Only servers you ordered yourself block the deletion.
I have connected Cloudflare or GoDaddy. Do I need to do anything? The connection is removed from your account, but the Cloudflare token or GoDaddy key remains valid with the provider. If you no longer use them, revoke them in your account with the provider.
Can I come back after deletion? Not to your old account. You can sign up again with the same email (or with Google or GitLab), but you get a new, empty account: your old orders, invoices and balance do not appear in it.
Can I request deletion by email? Yes, write to support@blackbox.md. After we verify your identity, we delete the account within one month at most; in complex cases, this period can be extended by up to two more months. Details: Your rights regarding personal data.