Monthly renewal and paying on time
What the first payment covers, how you get the invoice for the following months, and what happens if you don't pay on time.
On this page
BLACKBOX servers are paid monthly, in advance. You pay for the first month when you order. For the following months, the team issues a monthly invoice, which you will find in “Contul meu” (My account) → “Facturi” (Invoices) (blackbox.md/account/invoices). The general rules are also on the “Plata serviciilor” (Payment for services) page (https://blackbox.md/info/payment).
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Available to: the holder of the blackbox.md account the server was ordered from.
What the first payment covers
Paying for the order, by card or from your balance, covers one month from the date the server is activated. The activation date is the date of the email “Serverul dvs. este gata — BBX-…” (Your server is ready — BBX-…). For example, a server activated on September 21, 2026 is paid up to and including October 20, 2026.
The invoice for this payment is created automatically: it has the same number as the order (BBX-YYYY-NNNNNN) and the status “Achitată” (Paid).
The invoice for the following months
The “Plata serviciilor” (Payment for services) page says: “Reînnoirea se face pe bază de factură emisă de echipa noastră.” (Renewal is based on an invoice issued by our team.) In practice:
- the invoice appears in “Facturi” (Invoices) with the status “Trimisă” (Sent), and the date by which you must pay it is in the “Scadență” (Due date) column;
- its number has the form
BT-xxxxxxxx-YYYYMM, whereYYYYMMis the year and month being billed; - each server has its own invoice: click “Detalii” (Details), and under “Poziții factură” (Invoice items) you will see the server's original name (or its IP address) and the month, for example “Monthly hosting — bbx-bbx-2026-000023 (2026-11)”;
- the amount is the server's monthly price from the order or, after an upgrade, the new monthly price;
- you don't get an automatic email when the invoice is issued, so check the “Facturi” page from time to time.
| Status | What it means | What to do |
|---|---|---|
| “Trimisă” (Sent) | The invoice has been issued and is waiting to be paid. | Pay it by the date in “Scadență”. |
| “Restantă” (Overdue) | The due date has passed and the invoice has not been paid. | Pay it as soon as possible or write to us. |
| “Achitată” (Paid) | The payment has been recorded. | You don't need to do anything. |
| “Anulată” (Canceled) | The invoice has been canceled. | It no longer needs to be paid. |
All columns and number formats: The “Facturi” (Invoices) page: statuses, numbers and PDF.
How to pay the monthly invoice
You can't pay invoices by card on the website. Next to “Trimisă” (Sent) and “Restantă” (Overdue) invoices you will see the text “Plata online — în curând” (Online payment — coming soon): this means the page has no payment button. Choose one of the methods below.
| Method | What you do | When the invoice becomes “Achitată” (Paid) |
|---|---|---|
| Automatic payment from your balance (recommended) | Turn on “Reîncărcare automată” (Automatic top-up) on the “Sold” (Balance) page and keep at least the invoice amount in your balance. | Automatically, from the due date. You receive the email “Factură plătită automat din cont — BT-…” (Invoice paid automatically from your account — BT-…). |
| Bank transfer | Pay from your bank using the bank details of Click Expert S.R.L., and write the invoice number (BT-…) in the purpose of payment. See Paying by bank transfer and BLACKBOX bank details. |
Once the team confirms the payment has been received. |
| Through support | Write to support@blackbox.md and include the invoice number. | As agreed with the team. |
How to turn on automatic payment
- Open “Contul meu” (My account) → “Sold” (Balance) (
blackbox.md/account/balance). - Turn on the “Reîncărcare automată” (Automatic top-up) switch. If you see “Nu am putut actualiza setarea. Încercați din nou.” (We could not update the setting. Please try again.), reload the page and try again.
- Compare “Sold curent” (Current balance) with the invoice amount. If your balance is not enough, click “Alimentează soldul” (Top up balance) and top up by card with at least the missing amount (Topping up your balance).
- The invoice is paid from your balance starting on the due date, and only if your balance covers the full amount. An invoice whose due date has already passed is paid right after your next top-up or at the next periodic check. Turning on the switch alone does not pay it immediately.
- The invoice changes to “Achitată” (Paid), the line “Factură BT-…” (Invoice BT-…) appears in “Istoricul operațiunilor” (Transaction history), and you receive the email “Factură plătită automat din cont — BT-…”.
Important The name “Reîncărcare automată” (Automatic top-up) and the text “Încarcă automat soldul la epuizarea fondurilor.” (Automatically tops up the balance when funds run out.) are misleading: the switch does not charge your card and does not top up your balance. It pays invoices that are due only with money that is already in your balance. Details: Automatic payment of invoices from your balance.
A stopped server is still billed
The “Stop” button in the app.blackbox.md panel only stops the server. A stopped server is still yours and is billed every month, just like a running one.
To stop the billing, delete the server:
- Save any data you still need: deletion is irreversible.
- In the panel, open “My Servers” and click “Terminate” on the server's card.
- Type the text the dialog asks for (the server's original name; the IP address only if the server has no name) and click “Schedule termination”.
- The server is deleted after a 24-hour grace period. Until then, you can change your mind with “Cancel termination”.
Monthly billing stops at the moment the server is actually deleted, and you receive the email “Server deleted — SERVER_NAME”. The period that has already started is not refunded (Terms and Conditions, clause 7.4). Full steps: Permanently deleting a server. If you want a refund, read Order cancellation and refunds before you delete the server.
After an upgrade
When you upgrade, the difference for the remaining days of the current cycle is taken from your balance right away (the “Charged now (prorated)” row in the “Upgrade server” window). The following monthly invoices use the new price, the one shown next to “New monthly price”. Details: Server upgrade: moving to a larger plan.
If you don't pay on time
The “Plata serviciilor” (Payment for services) page states: “Neplata la termen poate atrage suspendarea și, ulterior, încetarea serviciului. Nu suspendăm serviciile și nu ștergem date fără să vă notificăm în prealabil prin email.” (Late payment may lead to suspension and, later, termination of the service. We do not suspend services or delete data without notifying you by email first.)
In practice:
- before we take any action, we write to your account's email address, so make sure the address is correct (My profile: name, phone number and email);
- after the due date, the service may be suspended, and if we receive neither payment nor a reply, it may be terminated permanently;
- data is not deleted without prior notice;
- if you are having temporary difficulties, write to us and we will look for a solution together.
Tip If you need different payment terms or want to pay in advance for a longer period, write to support@blackbox.md a few days before your paid period ends. All contacts: How to contact BLACKBOX support.
Frequently asked questions
Will my card be charged automatically every month? No. There are no automatic recurring card charges, and your card details are not stored. Only automatic payment from your balance, if you turn it on, pays invoices, using the money in your balance.
Can I pay the monthly invoice by card? Not directly. Turn on automatic payment, then top up your balance by card: if the due date has arrived and your balance covers the full amount, the invoice is paid right after the top-up.
Do I need to place a new order to renew my server? No. A new order creates a new server. Your existing server is renewed through the monthly invoice.
I don't see any BT-… invoice yet.
The renewal invoice appears in “Facturi” (Invoices) only after the team issues it. If your paid period is about to end and you still don't see the invoice, write to us.
I have several servers. How are the invoices paid? Each server has its own monthly invoice. Automatic payment pays them one at a time, starting with the oldest due date; an invoice that your balance does not fully cover is skipped.
The “Scadență” (Due date) column shows “—”. Automatic payment pays only invoices that have a due date. Write to us and include the invoice number.
How long is my data kept after a suspension? The Terms and Conditions state that data is kept for “o perioadă rezonabilă” (a reasonable period) after a suspension, after which it may be permanently deleted. The “Plata serviciilor” (Payment for services) page adds that we do not delete data without notifying you by email first. For exact time frames, contact support.