The panel shows “No servers found”
Why the panel's first page is empty, where your servers are, and what to do if “My Servers” is empty too.
On this page
When you enter the app.blackbox.md panel, the “Overview” page opens (app.blackbox.md/, with the heading “Server Audit Reports”), and it may show “No servers found. Contact an administrator to get access.” For servers ordered on blackbox.md, this message is normal: they are in “My Servers” (app.blackbox.md/my-servers, left menu “Infrastructure” → “My Servers”). Below you will find what to do if that page is empty too.
Available to: any customer who enters the panel from their blackbox.md account.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Which message you see and what it means
| Message | Page | What it means | What to do |
|---|---|---|---|
| “No servers found. Contact an administrator to get access.” | “Overview” | This page shows only the servers of companies managed by BLACKBOX that you have been given access to. Servers you ordered don't appear here. | Open “My Servers”. You don't need to ask for access. |
| “You don't have any servers yet. Order one from the shop and it will appear here once it's ready.” | “My Servers” | The account you used to enter the panel has no active servers. | Check the three causes below. |
| “No servers are linked to your account yet.” | “My Servers” | The account you used to enter the panel is not linked to a blackbox.md account. | Enter the panel with “Deschide panoul” (Open the panel) from your blackbox.md account. |
| “Failed to load servers.” or other text in a red box, for example “Unauthorized” | “My Servers” | The list could not be loaded. Usually, your panel session has expired. | Reload the page (see below). |
| “Failed to load server data. Please try again later.” | “Overview” | The page's data could not be loaded. | Reload the page or open “My Servers” directly. |
“Overview” shows “No servers found”
“Overview” is the audit reports page for the servers that BLACKBOX manages for companies. If you only have servers ordered on blackbox.md, the page shows the badges “0 Servers”, “0 Reachable”, “0 Unreachable”, “0 Critical Disk”, “0 Not Audited” and the text “No servers found…”. This is not an error, and your account is fine.
- In the sidebar, under “Infrastructure”, click “My Servers”. On a phone, first open the menu with the button in the top-left corner.
- The “My Servers” page opens, with the subtitle “Servers provisioned to your account.” and one card for each active server. Details: The “My Servers” page: the server card.
The panel opens on “Overview” every time you click “Deschide panoul” (Open the panel) or “Panou de administrare” (Admin panel) on blackbox.md, and also after you sign in directly at app.blackbox.md/login.
Tip To go straight to your server, open “Contul meu” (My account) → “Comenzi” (Orders) on blackbox.md and, on the order's row, click the arrow icon (“Gestionează în app.blackbox.md” (Manage in app.blackbox.md); on a phone, it is in the ⋮ menu). The panel opens on “My Servers”, with the server's card highlighted.
“My Servers” shows “You don't have any servers yet…”
Check the three possible causes, in order.
1. The server has not been created yet
- On blackbox.md, open “Contul meu” (My account) → “Comenzi” (Orders).
- Find the order by its number (
BBX-…) and check the “Status” column:
| Status | What it means | What to do |
|---|---|---|
| “Nou” (New) | The order has not been paid, or the payment has not been confirmed yet. | Pay for it with “Achită comanda” (Pay for the order). If you have already paid, see The payment failed or the status did not update. |
| “În lucru” (In progress), without the “Server: …” line | The order is paid, and the server is being prepared. | Wait: VPS plans are usually activated within a few minutes after the payment is confirmed. Dedicated servers and products on request are prepared manually by the team, who will contact you. |
| “În lucru”, with the “Server: …” line and the IP address | The server exists. | Reload “My Servers” and check which account you are using (cause 2). |
| “Anulat” (Canceled) | The order was canceled, or its server was deleted. | See cause 3. |
Details: The server does not appear after payment.
2. You entered the panel with a different account
Each blackbox.md account has its own panel account, where you see only the servers ordered from that account. Your panel username is the email address of your blackbox.md account. You can see it in the top-right corner and in “Settings” → “Profile” → “Username”. If it differs from the address of the account you placed the order from:
- In the panel, click your username in the top-right corner, then “Logout”.
- On blackbox.md, click “Deconectare” (Sign out) in the account menu, then sign in with the account you placed the order from.
- Click “Panou de administrare” (Admin panel) in the account menu, or “Deschide panoul” (Open the panel) on the “Serviciile tale” (Your services) card on the “Profil” (Profile) page.
- In the panel, click “My Servers”.
3. The server was deleted
The card disappears from “My Servers” once the permanent deletion has been carried out or once the server's order has been canceled. The order then has the “Anulat” status. While the deletion is only scheduled (the 24-hour grace period), the card stays on the page, and you can cancel the deletion. See Permanently deleting a server.
Irreversible A deleted server cannot be recovered, and neither can the data on it. For a new server, place a new order.
“No servers are linked to your account yet.”
The account you used to enter the panel does not match any blackbox.md account. This usually happens when you signed in directly at app.blackbox.md/login with a username other than the email address of your blackbox.md account.
- In the panel, click your username in the top-right corner, then “Logout”.
- On blackbox.md, sign in with the account you placed the order from.
- Click “Deschide panoul” (Open the panel) or “Panou de administrare” (Admin panel). The panel signs you in automatically with the right account.
- Open “My Servers”.
If the message is still there, write to us from your account's email address. More about entering the panel: Opening the app.blackbox.md panel from your account.
“Failed to load servers.”
- Reload the page (the F5 key or your browser's reload button).
- If the panel's sign-in page appears, your session has expired (a panel session lasts 8 hours). Enter again from blackbox.md with “Deschide panoul” (Open the panel).
- If the error persists, write to us. Include your account's email address, the exact text of the message and the time it appeared.
Company servers managed by BLACKBOX
If BLACKBOX manages servers for your company, they appear in the panel only after BLACKBOX grants access to your blackbox.md account.
- Write to us from the email address of your blackbox.md account, and name the company and the servers you need. The contact channels are in How to contact BLACKBOX support.
- Once access is granted, enter the panel with “Deschide panoul” (Open the panel) from your blackbox.md account.
- The company's servers appear in “My Servers”, with the “Managed” badge and the note “This server is looked after by our team. To request a change, please contact support.”, and their audit reports appear on “Overview”.
Cards with the “Managed” badge have no management buttons: you can only view the server and give it a private name. If BLACKBOX has also given you management rights, the card does not have this badge and shows some of the buttons, but never “Upgrade” or “Terminate”. Details: The “Overview” page.
Frequently asked questions
Do I need to ask an administrator for access, as “Overview” says? No, not for servers ordered on blackbox.md: they appear in “My Servers” on their own. You ask for access only for the servers of a company managed by BLACKBOX.
The order has the “Server: …” line, but the card is missing from “My Servers”. What do I do?
The list does not refresh by itself, so reload the page. Then check that you entered the panel from the account that placed the order. If the server still does not appear, write to us and include the order number BBX-….
Can I open the panel directly on “My Servers”? Yes: in “Contul meu” (My account) → “Comenzi” (Orders), click “Gestionează în app.blackbox.md” (Manage in app.blackbox.md) on the order's row. “Deschide panoul” (Open the panel) and “Panou de administrare” (Admin panel) always take you to “Overview”.
How do I give a colleague access to my servers? The panel has no feature for inviting colleagues or adding extra users. For shared access, write to us.