Products and configurations available on request
What you can't order online (Windows VPS, Cloud Storage, Nextcloud/OpenMediaVault installation, large configurations, several servers) and how to request it.
On this page
Some BLACKBOX products have information pages on blackbox.md but can't be ordered online: the request button on these pages takes you to the “Contacte” (Contacts) page (/info/contacts), not to an order page. You request these products from the team through a support ticket, by email or by phone, and you receive the price and terms in a quote.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Available to: any visitor to blackbox.md (email and phone); support tickets only for blackbox.md account holders.
What you can request only through the team
| Product | Page and menu | Button on the page |
|---|---|---|
| Windows VPS | /servers/windows-vps, “Servere” (Servers) → “Windows VPS” |
“Cere un Windows VPS” (Request a Windows VPS) |
| Cloud Storage: storage space for backups | /hosting/cloud-storage, “Găzduire” (Hosting) → “Cloud Storage” |
“Comandați stocare” (Order storage) |
| Nextcloud or ownCloud (private cloud) installed on a VPS | /solutions/owncloud, “Soluții” (Solutions) → “ownCloud” |
“Cere instalare” (Request installation) |
| OpenMediaVault (NAS in the cloud) installed on a VPS | /solutions/openmediavault, “Soluții” → “OpenMediaVault” |
“Cere instalare” |
| Public Cloud | /solutions/public-cloud, “Soluții” → “Public Cloud” |
“Cere acces beta” (Request beta access) |
| Configurations larger than the VPS plans | — | write to us |
| Several servers in a single request | — | write to us |
What you need to know about each one:
- Windows VPS. The “Sistem de operare” (Operating system) step of the order offers only Linux images, so you can't choose Windows online. Instead of a price, the page shows “Windows la cerere / по запросу” (Windows on request). See Available operating systems.
- Cloud Storage. This is storage space separate from your server, for your backups. BLACKBOX does not back up servers automatically; see Backup strategy for your server.
- Nextcloud, ownCloud and OpenMediaVault. The team installs the application on a VPS. If you already have the server, give its order number (
BBX-…) or IP address; if you don't, also ask for a plan recommendation. - Public Cloud. The page presents it as a product in private beta. Access is granted only on request.
- Large configurations. The 21 VPS plans go up to 16 vCPU, 64 GB RAM and 400 GB of disk, but no plan has all three at once (VPS plans: how to choose). If you need more, or a combination that isn't on the list, write to us. The three dedicated servers on the home page are ordered online with “Comandă” (Order) (Dedicated servers); other dedicated hardware is requested through the team.
- Several servers. One online order creates a single server, with its own order number and its own payment. You can place several orders one after another, or ask for a single quote for the whole project.
How to send your request
- On the product page, click the button listed in the table, for example “Cere un Windows VPS” (Request a Windows VPS). The “Contacte” (Contacts) page opens. Large configurations and several servers have no separate page: go straight to step 2.
- Choose how to contact us:
- support ticket (you must be signed in): “Contul meu” (My account) → “Ajutor și suport” (Help and support) → “Tichet nou” (New ticket);
- email: support@blackbox.md;
- phone or WhatsApp: +373 78 003948, Monday–Friday, 09:00–18:00 (Moldova time).
- If you choose a support ticket, fill in “Subiect” (Subject), for example “Quote request: Windows VPS”. If your request is about a server you already have, enter its name or IP address in “Server (opțional)” (Server (optional)).
- In “Descrieți problema” (Describe the problem), enter the details listed in the next section, then click “Trimite tichetul” (Send ticket). By email or phone, give the same details.
The team's reply appears on the ticket page and is also sent to you by email. Continue the conversation on the ticket page: a reply sent from your email does not reach the ticket. All channels and hours: How to contact BLACKBOX support. The form step by step: Opening a support ticket.
Tip If you need several products (for example a Windows VPS and Cloud Storage), describe them all in a single request.
What to include in your request
| What to include | Examples |
|---|---|
| The product | Windows VPS, Cloud Storage, Nextcloud installation, Public Cloud access, dedicated server |
| The resources | vCPU, RAM and disk; storage volume; number of servers or users |
| The operating system or application | Windows version, Nextcloud or ownCloud, OpenMediaVault |
| The period you want | monthly, or paying in advance for several months or a year |
| Details for the invoice | company name, IDNO and address; for an individual, full name |
The quote: price, terms and delivery time
The team sends you a quote with the price, the terms (including the billing period) and the delivery time. If the team issues the invoice in “Contul meu” (My account) → “Facturi” (Invoices), see how to pay it in The “Facturi” (Invoices) page: statuses, numbers and PDF; for the bank details for a transfer, see Paying by bank transfer and BLACKBOX bank details.
Important For products on request, the price, terms and delivery time in the quote you receive from the team are what apply, even if the information page shows different amounts.
Paying in advance and individual discounts
Online orders can be paid only monthly. The “Bonusuri și reduceri” (Bonuses and discounts) page (/info/bonuses, “Informații” (Information) → “Bonusuri” (Bonuses)) describes two options with individual terms, arranged through support:
| Option on the page | What to do |
|---|---|
| “Plată pe termen lung” (Long-term payment), for several months or a year | write which services you want and for what period; this is arranged when the invoice is issued |
| “Studenți și ONG-uri — la cerere” (Students and NGOs — on request) | write to us by email and attach supporting documents |
Discounts are not applied automatically. See also Prices, currency and billing period.
Administration, DevOps and migration
On request, the team also offers server administration, DevOps services, migration of projects from another provider, and consulting. You request these the same way, with a separate quote: Professional services on request: administration, DevOps, migration.
Frequently asked questions
Why can't I find Windows in the list of operating systems? Windows is not installed automatically, so the “Sistem de operare” (Operating system) step shows only the 7 Linux images. To get a Windows VPS, click “Cere un Windows VPS” (Request a Windows VPS) on the “Windows VPS” page.
How much does a Windows VPS or Cloud Storage cost? The team gives you the price in the quote, based on the resources and period you request.
Where is the server configurator? It was replaced by the fixed plans on “Planuri VPS” (VPS plans), and old links take you there. For a combination of resources that isn't on the list, write to us.
Can I order several servers myself? Yes, with a separate order for each server. On the website you can place at most 10 orders per hour from the same IP address and 30 per hour per account; above the limit, the order is not created and the “Eroare la plasarea comenzii” (Error placing the order) card appears. You can also place orders through the AI assistant: Orders, payments, cancellations and upgrades via AI.
What else do I request through support? Domains and commercial SSL certificates (Registering and transferring domains, SSL certificates: free (Let's Encrypt) and commercial), and add-on services for an existing server (Add-on services for your server). The full list: What isn't available and the alternatives.