The “Facturi” (Invoices) page: statuses, numbers and PDF
How to read your list of invoices, what the statuses and numbers mean, and how to get an invoice as a PDF.
On this page
The “Facturile mele” (My invoices) page (blackbox.md/account/invoices, “Contul meu” (My account) → “Facturi” (Invoices)) lists your account's invoices: invoices for paid orders, monthly renewal invoices and invoices issued by the BLACKBOX team. For each invoice you can see the number, the dates, the amount, the status and the line items. You cannot download the PDF from this page; see below for how to get it.
Available to: the blackbox.md account holder, signed in. Each account sees only its own invoices.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
How to open the page
- Sign in to blackbox.md and click “Cont client” (Customer account) in the top bar.
- In the account menu (on a phone, open it with “Meniu cont” (Account menu)), click “Facturi” (Invoices). The “Facturile mele” (My invoices) page opens.
- If you don't have any invoices yet, the page shows “Nu aveți facturi încă.” (You have no invoices yet.)
Invoices are sorted from newest to oldest, 20 per page. If you have more than 20, the range shown (for example “1–20 din 35” (1–20 of 35)) and the “← Anterior” (← Previous) and “Următor →” (Next →) buttons appear below the table. If an error message appears instead of the list, for example “Eroare la încărcare.” (Loading error.), reload the page; if the error persists, contact us.
List columns
| Column | What it shows |
|---|---|
| “Număr” (Number) | The invoice number, for example BBX-2026-000123. The formats are explained below. |
| “Data” (Date) | The date the invoice was issued. |
| “Scadență” (Due date) | The date by which the invoice must be paid. “—” means the invoice has no due date, for example the invoice for an order that has already been paid. |
| “Total” | The total amount, with two decimal places, and the currency, for example “578,00 MDL”. |
| “Status” | The state of the invoice (see the next table). |
| the last column, with no heading | The “Detalii” (Details) button and, for “Trimisă” (Sent) and “Restantă” (Overdue) invoices, the text “Plata online — în curând” (Online payment — coming soon). |
Invoice statuses
| Status | What it means | What to do |
|---|---|---|
| “Trimisă” (Sent) | The invoice has been issued and is waiting for payment. | Pay it by the date in “Scadență” (Due date) (see below for how). |
| “Restantă” (Overdue) | The due date has passed, and the invoice has not been paid. | Pay it as soon as possible or contact us. What happens if you don't pay: Monthly renewal and paying on time. |
| “Achitată” (Paid) | The payment has been received. | Nothing. The payment date appears under “Detalii” (Details), in the “Achitată la” (Paid on) row. |
| “Anulată” (Canceled) | The invoice no longer needs to be paid: the team canceled it, or its order was canceled with a refund of the full amount. | Nothing. |
Invoices that the team is still preparing do not appear in the list. An invoice becomes visible only after it has been issued.
Invoice numbers
| Format | What it is | How it is created |
|---|---|---|
BBX-YYYY-NNNNNN, for example BBX-2026-000123 |
The invoice for a paid order. It has the same number as the order in “Comenzi” (Orders). | Created automatically when the order is paid, by card or from your balance, directly with the “Achitată” (Paid) status. Its line item is the order description, for example “Standard M · 2 vCPU / 4 GB RAM / 40 GB SSD · Ubuntu 24.04 LTS”. |
BT-xxxxxxxx-YYYYMM, for example BT-1a2b3c4d-202611 |
The monthly renewal invoice for a server. YYYYMM is the year and month being billed. |
Issued by our team. The line item usually reads “Monthly hosting — SERVER (YYYY-MM)”, where SERVER is the name or IP address of the server. Details: Monthly renewal and paying on time. |
INV-0001, INV-0002… |
An invoice issued manually by the BLACKBOX team, for example for a service agreed with support. | Issued by the team, with the agreed line items. |
If you cancel an order and get the full amount back, its BBX-… invoice becomes “Anulată” (Canceled). After a partial refund, and also when the server is deleted in the app.blackbox.md panel, the invoice stays “Achitată”. Details: Order cancellation and refunds.
Invoice details
- In the invoice row, click “Detalii” (Details).
- The “Poziții factură” (Invoice items) section opens below the row. The button changes to “Ascunde” (Hide): click it to close the section.
- If “Nu am putut încărca detaliile facturii.” (We could not load the invoice details.) appears, click “Ascunde”, then “Detalii” again, or reload the page.
| Item | What it shows |
|---|---|
| “Descriere” (Description) | What is being billed: the plan you ordered, the renewal month or the service. |
| “Cant.” (Qty) | The quantity. |
| “Preț unitar” (Unit price) | The price of one unit. |
| “Sumă” (Amount) | The amount for the line item. |
| “Subtotal” | The sum of all line items. |
| “TVA (…%)” (VAT (…%)) | The tax rate and amount, as recorded on the invoice. The row is missing if the invoice has no rate recorded. |
| “Total de plată” (Total due) | The invoice total, the same as in the “Total” column. |
| “Achitată la” (Paid on) | The payment date. It appears only if the invoice has a payment date. |
How to pay a “Trimisă” (Sent) or “Restantă” (Overdue) invoice
Next to these invoices, the page shows the gray text “Plata online — în curând” (Online payment — coming soon). It means that you cannot pay the invoice online from this page, either by card or from your balance. Use one of the options below.
| Option | What to do | Details |
|---|---|---|
| Automatic payment from your balance | Turn on the “Reîncărcare automată” (Automatic top-up) switch on the “Sold” (Balance) page and keep at least the invoice total in your balance. When the date in “Scadență” (Due date) arrives, the invoice is paid automatically and you receive the email “Factură plătită automat din cont — NUMBER” (Invoice paid automatically from your account — NUMBER), where NUMBER is the invoice number. An invoice with no due date (“—”) is not paid automatically. | Automatic payment of invoices from your balance, Topping up your balance |
| Bank transfer | Pay from your bank using the bank details of Click Expert S.R.L., and write the invoice number in the payment reference. The invoice becomes “Achitată” (Paid) after the team confirms that the payment has been received. | Paying by bank transfer and BLACKBOX bank details |
| Through support | Write to support@blackbox.md or open a support ticket from “Contul meu” (My account) → “Ajutor și suport” (Help and support). Give the invoice number and tell us how you would like to pay. | How to contact BLACKBOX support |
Important The “Reîncărcare automată” switch does not charge your card and does not top up your balance. It pays invoices that are due only with money that is already in your balance, and only if your balance covers the invoice's full total.
Tip When the team issues an invoice in your account, you do not automatically receive an email. Check the “Facturi” (Invoices) page from time to time, especially toward the end of the period you have paid for, or turn on automatic payment from your balance.
The invoice as a PDF
There is no download button on the “Facturi” (Invoices) page.
- The invoice for a paid order (
BBX-…). The PDFfactura-BBX-….pdfcomes attached to the “Plată confirmată — BBX-…” (Payment confirmed — BBX-…) email, which is sent to your account's email address right after payment, whether by card or from your balance. Keep this email. - Any other PDF (
BT-…andINV-…invoices, or a lost PDF): write to support@blackbox.md and include the invoice number.
What the PDF contains:
| Part | Contents |
|---|---|
| Header | “FACTURĂ” (INVOICE), “Nr.” (No.) with the invoice number, and “Status:” with the status written in English (for example paid for a paid invoice). |
| “Furnizor” (Supplier) | Click Expert S.R.L., IDNO 1021600002628, Moldova, mun. Chișinău, Vadul lui Vodă 78/2, BC Moldindconbank SA, fil. A. Russo, SWIFT MOLDMD2X366, IBAN MD64ML000000022519662930, +373 78 003948, support@blackbox.md. |
| “Client” | Your name and email. If the invoice has a profile from “Date de facturare” (Billing details) (for an order, the profile you chose when you placed it): the company name, “IDNO:” or “IDNP:”, “Cod TVA:” (VAT code:) (if you filled it in) and the address; for an individual's profile, also the name from the profile, if it differs from the name on your account. |
| Dates | “Data emiterii” (Issue date), “Scadență” (Due date) (if there is one) and “Data plății” (Payment date) (if the invoice has been paid). |
| Line items | The table “Descriere” (Description), “Cant.” (Qty), “Preț unitar” (Unit price), “Sumă” (Amount). |
| Totals | “Subtotal”, the “TVA …%” (VAT …%) row (only if the invoice's tax rate is greater than zero) and “Total”. |
| Footer | “Plata se efectuează prin transfer bancar în contul IBAN …” (Payment is made by bank transfer to the IBAN account …), with the bank and the SWIFT code. |
The bank, IBAN, phone number and contact person from a company profile do not appear on the invoice. How to fill in the profile: Billing details for companies and individuals.
Note The PDF is drawn up in Romanian. The bank transfer note in the footer appears on every invoice, including paid ones: do not pay an “Achitată” (Paid) invoice again.
Frequently asked questions
I paid for an order. Where do I find its invoice?
In “Facturi” (Invoices), with the same BBX-… number as the order and the status “Achitată” (Paid). The PDF is attached to the “Plată confirmată — BBX-…” (Payment confirmed — BBX-…) email.
I can't see the invoice for my order. The invoice appears only after the order has been paid; an order with the status “Nou” (New) does not have an invoice yet. If you have paid and the invoice is missing, reload the page, then write to us with the order number.
I topped up my balance. Do I get an invoice?
No. A top-up does not create an invoice: you only receive the “Alimentare cont confirmată — BLACKBOX” (Account top-up confirmed — BLACKBOX) email, and the transaction “Alimentare cont BLACKBOX” (BLACKBOX account top-up) appears on the “Sold” (Balance) page. Invoices are issued for paid services: an order paid by card or from your balance gets a BBX-… invoice (the PDF is attached to the “Plată confirmată — BBX-…” email), and monthly renewals have BT-… invoices in “Facturi”. If your company needs a document for the amount you topped up, write to support@blackbox.md.
I know an invoice has been issued to me, but I can't see it in the list. Write to us at support@blackbox.md and include the invoice number or the server it relates to.
I paid an invoice by bank transfer. When does it become “Achitată”? After the team confirms that the money has reached our account; how long this takes depends on the banks. You do not receive a separate email, so check the status in “Facturi”.
Why does an “Anulată” (Canceled) invoice have an “Achitată la” (Paid on) date? It is the invoice for an order that was canceled with a full refund. The date shows the day the payment was received; the amount then went back to your BLACKBOX balance.
I need an invoice with my company's details. Add the profile in “Contul meu” (My account) → “Date de facturare” (Billing details) before you order, and choose it at the “Date de facturare” step. For an invoice that has already been issued, write to us with its number.
Can I download all my invoices at once? Not as PDFs. You can download a copy of your account data, including your invoices and their line items, in JSON format from the “Datele mele” (My data) card: Downloading your data (“Datele mele”).