Forgot your account password
Your options if you no longer know your blackbox.md password, and why the link in the panel does not help.
On this page
You cannot reset your blackbox.md password yourself. The “Autentificare” (Sign in) page (blackbox.md/login, the “Cont client” (Customer account) link in the site header) has no “Am uitat parola” (Forgot password) link, and the site does not send password reset emails. If you no longer know your password, you have two options: sign in with Google or GitLab, or contact support.
Available to: the owner of a blackbox.md account who no longer knows the password.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Which option fits you
| Your situation | What to do |
|---|---|
| You have a Google or GitLab account with the same email address, and the email address of your blackbox.md account is verified | Option 1: sign in with Google or GitLab |
| You do not have such an account, or the email address of your blackbox.md account has not been verified | Option 2: contact support |
| You want to set a new password | Option 2: contact support |
| You forgot your server's root password, not your account password | Resetting the root password |
Option 1: sign in with Google or GitLab
This option works if:
- the email address of your Google or GitLab account is the same as the address of your blackbox.md account and is confirmed with the provider;
- the address of your blackbox.md account was verified earlier (see Verifying your email address);
- you complete sign-in in the same browser, within 10 minutes.
- Open
blackbox.md/loginor click “Cont client” (Customer account) in the site header. - Under “Autentificare cu” (Sign in with), click “Google” or “GitLab”.
- Sign in to the provider with the account that has the same email address, and allow access.
- The page shows “Se finalizează autentificarea…” (Finishing sign-in…), then “Contul meu” (My account) opens.
The provider is now linked to your account: your orders, invoices, balance and servers are the ones you already have, and next time you sign in with the same button, without a password. Details: Signing in with Google or GitLab.
Signing in with Google or GitLab does not change your password. To set a new password, you need the current one: in “Contul meu” → “Profil” (Profile), section “Securitatea contului” (Account security), the “Schimbă parola” (Change password) button asks for the “Parola curentă” (Current password). If you do not know it, write to support (option 2).
Warning If the email address on Google or GitLab differs from the address of your blackbox.md account, the account is not linked: a new, separate account is created, without your orders and servers.
If an error occurs, the page shows the message and the “Înapoi la autentificare” (Back to sign-in) button:
| Message | What it means | What to do |
|---|---|---|
| “Există deja un cont cu acest email, dar adresa nu a fost verificată. Autentificați-vă normal și confirmați emailul.” (An account with this email already exists, but the address has not been verified. Sign in the usual way and confirm your email.) | The address of your blackbox.md account has not been verified, so the provider cannot be linked automatically. | Without a password, you cannot sign in normally: use option 2. |
| “Vă rugăm să folosiți un cont cu adresă de email verificată.” (Please use an account with a verified email address.) | Google or GitLab has not confirmed the email address of your account there. | Confirm the address with the provider and try again, or use option 2. |
| “Sesiunea de autentificare a expirat. Vă rugăm să reîncercați.” (The sign-in session has expired. Please try again.) | Sign-in was not finished within 10 minutes, or it was finished in a different browser. | Start again from step 1, in the same browser. |
Option 2: write to or call support
- Email: support@blackbox.md. Write from your account's email address and say that you forgot your blackbox.md account password. We reply within 4 hours on business days.
- Phone or WhatsApp: +373 78 003948, Monday–Friday, 09:00–18:00 (Moldova time).
Before restoring your access, the team verifies your identity and tells you what information is needed. Support tickets in “Ajutor și suport” (Help and support) are not a solution here: you must be signed in to use them. All channels: How to contact BLACKBOX support.
The “Forgot password?” link in the panel
On the panel sign-in page (app.blackbox.md/login), below the “Sign in” button, there is a “Forgot password?” link. This link does not help you recover your blackbox.md account: it applies only to the password of your panel account, not to your blackbox.md password.
The panel password is a copy of your blackbox.md password. The next time you open the panel from blackbox.md with the “Deschide panoul” (Open the panel) button, the panel password is replaced with your blackbox.md password again.
Important Do not use the “Forgot password?” link in the panel to recover your blackbox.md account. A password changed in the panel does not work on blackbox.md and is replaced the next time you open the panel from blackbox.md.
Your account password is not the root password
Your account password is what you use to sign in to blackbox.md and to the panel. The root password is used to connect to your server over SSH and does not depend on your account password. If you forgot the root password, read Resetting the root password. If you also lost your SSH key, see Lost access to your server (password or key).
After you regain access
- When you change your password with “Schimbă parola” (Change password) in “Contul meu” (My account) → “Profil” (Profile), all open sessions on blackbox.md are closed and you must sign in again.
- The panel password is updated automatically the next time you open the panel from blackbox.md.
- Signing in with Google or GitLab does not change your password, so your existing API tokens keep working.
Important All API tokens created before the password change stop working. Create new tokens in “Contul meu” → “Token-uri API” (API tokens) → “Creează token” (Create token) and replace them in your AI assistant. The old tokens stay in the list: revoke them with the “Revocă” (Revoke) button. Details: API tokens: creating, copying and revoking.
Frequently asked questions
Can I open a support ticket without a password? No, you must be signed in to use “Ajutor și suport” (Help and support). Write to support@blackbox.md or call +373 78 003948. If you signed in with Google or GitLab, you can also use support tickets.
I see the message “Prea multe încercări de autentificare. Vă rugăm încercați din nou peste câteva minute.” (Too many sign-in attempts. Please try again in a few minutes.) What do I do? You exceeded the attempt limit: 5 in 5 minutes for the same email address (or 20 in 5 minutes from the same IP address). Wait a few minutes before trying again, or use one of the options above.
I signed up with Google or GitLab and never had a password. What do I do? There is nothing to recover: an account created with Google or GitLab has no password. Sign in with the same button.
Can I open the panel without my account password? Yes. After signing in with Google or GitLab, click “Deschide panoul” (Open the panel) in “Contul meu” (My account): the panel opens without a password. If you turned on two-factor authentication (2FA) in the panel, you are asked only for the code.