Paying by card (Paynet)
The payment page, the redirect to Paynet, how long the payment link is valid, and the messages on the confirmation page.
On this page
Orders on blackbox.md are paid by Visa or Mastercard card through Paynet. The “Achitare” (Payment) page (blackbox.md/checkout/order/…) opens automatically after you place an order; later, you can find it under “Contul meu” (My account) → “Comenzi” (Orders) → “Achită comanda” (Pay for the order). You enter your card details only on Paynet's secure page.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Available to: the owner of the blackbox.md account in which the order was placed.
How to pay for an order by card
- Open the payment page. Right after you place an order, you land on it automatically. Later: go to “Contul meu” (My account) → “Comenzi” (Orders) and click the card icon, “Achită comanda” (Pay for the order), in the order's row; on a phone or tablet, tap the three-dot button “⋮” in the order's row → “Achită comanda”. The button appears only for orders with the “Nou” (New) status. If you are not signed in, the website first asks you to sign in.
- Check the order: under “Achitare” (Payment) you see the title “Comandă BBX-…” (Order BBX-…), the line “Referință: BBX-…” (Reference: BBX-…) and the amount in MDL, with two decimal places.
- Tick the box “Am citit și accept Termenii și Condițiile și Politica de Confidențialitate” (I have read and accept the Terms and Conditions and the Privacy Policy). The version of the documents appears after the text, for example “(v2026-09-03)”. The links in the box open in a new tab. Until you tick the box, the payment button stays inactive.
- Click “Achitați … MDL” (Pay … MDL), for example “Achitați 578,00 MDL” (Pay 578.00 MDL). While the payment is being prepared, the button shows “Se procesează…” (Processing…); then your browser goes to the Paynet page.
- On the Paynet page, enter your card details and confirm the payment. If your bank asks for an extra confirmation (3-D Secure: a code by SMS or an approval in your bank's app), complete it.
- Paynet brings you back to blackbox.md, to the confirmation page, which checks the payment on its own. Its browser tab reads “Confirmare plată — BLACKBOX” (Payment confirmation — BLACKBOX).
If your balance covers the full amount, a second button also appears under the main one: “Achitați din sold (Disponibil în sold: X MDL)” (Pay from balance (Available balance: X MDL)). See Paying for an order from your balance. At the bottom of the page are the Visa, Mastercard and Paynet logos and the text “Plăți securizate prin Paynet” (Secure payments via Paynet).
The payment page that opens right after you order and the confirmation page are shown in Romanian, whatever language you chose on the website. When you open it from “Comenzi”, the payment page is shown in the website's language.
Security You enter your card details only on the Paynet page. BLACKBOX has no access to them and does not store them, and your card is not charged automatically in the following months. Never send your card details by email, in support tickets or over the phone.
How long the payment link is valid
- The Paynet payment link is valid for 60 minutes from the moment you click “Achitați … MDL” (Pay … MDL).
- If you have not paid within that time or you closed the Paynet page, the order stays in the “Nou” (New) status. Open “Comenzi” (Orders) → “Achită comanda” (Pay for the order) and click “Achitați … MDL” again: a new link is created, also valid for 60 minutes.
Messages on the confirmation page
The page checks the payment once per second, for about 10 seconds.
| Message | What it means | What to do |
|---|---|---|
| “Verificăm plata…” (Checking your payment…) and “Vă rugăm așteptați…” (Please wait…) | The page is waiting for confirmation from Paynet. | Wait a few seconds. |
| “Verificăm plata…” and “Verificăm plata. Veți primi confirmare pe email de îndată ce este confirmată. Puteți reîncerca peste câteva minute.” (We are checking your payment. You will receive a confirmation by email as soon as it is confirmed. You can try again in a few minutes.), with the “Reîncercați” (Retry) button | The confirmation did not arrive within 10 seconds. The payment may still have gone through. | Don't pay again. Wait a few minutes, then click “Reîncercați” (the page checks again), or follow the status in “Comenzi” (Orders) and your email. |
| “Plata a fost efectuată!” (Payment completed!) and “Tranzacția a fost confirmată. Veți primi o confirmare pe email.” (The transaction has been confirmed. You will receive a confirmation by email.) | The payment went through, and the order moves to the “În lucru” (In progress) status. | Click “← Înapoi la cont” (← Back to account) to see your list of orders. See the next section. |
| “Plata nu a fost finalizată” (The payment was not completed) and “Plata a fost anulată. Puteți încerca din nou.” (The payment was canceled. You can try again.) | You canceled the payment on the Paynet page. Nothing was charged, and the order stays in the “Nou” (New) status. | “← Înapoi la cont” takes you to “Comenzile mele” (My orders). Click “Achită comanda” (Pay for the order) again. |
| “Plata nu a fost finalizată” and “Sesiunea de plată a expirat. Puteți încerca din nou.” (The payment session has expired. You can try again.) | The payment link is no longer valid: the 60 minutes have passed. | Click “Reîncercați plata” (Retry payment), or “Achită comanda” in “Comenzi”. |
| “Plata nu a fost finalizată” and “A apărut o eroare la procesarea plății. Puteți încerca din nou.” (An error occurred while processing the payment. You can try again.) | The payment did not go through; for example, the bank declined it. | Click “Reîncercați plata”. If the error happens again, see The payment failed or the status did not update. |
| “Nu s-a putut verifica statusul plății. Verificați comenzile dvs.” (The payment status could not be checked. Check your orders.) | The page could not check the payment, for example because of a connection problem or after several retries in a row. | Click “← Comenzile mele” (← My orders). “În lucru” means the payment went through; if you see “Nou”, wait for the email before you pay again. |
| “Sesiune de plată invalidă.” (Invalid payment session.) | The page address is incomplete. | Click “← Contul meu” (← My account) and check the status in “Comenzi”. |
Important If you are not sure the payment went through, don't pay again. First check the order status in “Comenzi” and look for the email “Plată confirmată — BBX-…” (Payment confirmed — BBX-…).
After a successful payment
- The order moves from “Nou” (New) to “În lucru” (In progress).
- You receive the email “Plată confirmată — BBX-…” (Payment confirmed — BBX-…; the subject is always in Romanian), with the amount paid and the PDF invoice attached (
factura-BBX-….pdf). - The invoice with the same number appears in “Contul meu” (My account) → “Facturi” (Invoices), with the “Achitată” (Paid) status.
- For the VPS and “VPS hosting” plans, the server is created automatically, usually within a few minutes after the payment is confirmed, and the access details arrive in the email “Serverul dvs. este gata — BBX-…” (Your server is ready — BBX-…). For the “VPS hosting” plans, the team may contact you for details.
- Dedicated servers are prepared manually by the team; we will contact you.
Details in After payment: server activation and emails.
Errors on the payment page
| Message | What it means | What to do |
|---|---|---|
| “Plățile online sunt momentan indisponibile” (Online payments are currently unavailable) and “Reveniți curând sau contactați suportul pentru a efectua plata manual.” (Come back soon or contact support to pay manually.) | Card payment is temporarily turned off. In this state, the pay-from-balance button does not appear either. | Come back later, or write to us to pay manually, for example by transfer: Paying by bank transfer and BLACKBOX bank details. |
| “Trebuie să acceptați termenii pentru a continua.” (You must accept the terms to continue.) | The consent box is not ticked. | Tick the box and click the button again. |
| “Deja achitat.” (Already paid.) | Appears when you pay from your balance: the order has already been paid, for example in another tab. | Check the status in “Comenzi” (Orders). Don't pay again. |
| “Nu am putut confirma destinația plății. Contactați suportul.” (We could not confirm the payment destination. Contact support.) | The address received for the payment is not a Paynet address, so, for your safety, the website does not send you there. | Don't pay on any other page. Write to us and include the order number. |
| “Eroare la inițierea plății. Vă rugăm încercați din nou.” (Error starting the payment. Please try again.) | The payment link could not be created. The message also appears if the order has been paid in the meantime, for example in another tab. | Check the order status in “Comenzi”. If it is still “Nou” (New), reload the page and try again. If the error happens again, write to us. |
| “Eroare la încărcarea detaliilor plății.” (Error loading the payment details.) | The page could not load the order. Most often, the order has already been paid or canceled. | Check the status in “Comenzi”: only “Nou” orders can be paid. |
| “Această comandă nu a fost găsită.” (This order was not found.) | The order does not exist or belongs to another account. | Make sure you are signed in to the account in which you placed the order. |
Double payment or payment for a canceled order
If the same order was paid twice (by card and from your balance, or with two cards), or you paid for an order that was canceled in the meantime, the second payment is not refunded automatically. Write to us to request a refund and include the order number BBX-…, the amount, and the date and time of the payment. Card refunds are made through Paynet to the same card, usually within 5–10 business days after the request is approved; the timing depends on the bank that issued the card. See Order cancellation and refunds and How to contact BLACKBOX support.
Frequently asked questions
Which cards are accepted, and in what currency do I pay? Visa and Mastercard. The amount is charged in MDL; if your card is in another currency, the bank that issued it converts the amount at the day's exchange rate.
Will my card be charged automatically every month? No. BLACKBOX does not store card details and does not make automatic recurring charges. You start every card payment yourself.
Can I pay an invoice by card? Not on the website. In “Facturi” (Invoices), invoices with the “Trimisă” (Sent) and “Restantă” (Overdue) statuses show the note “Plata online — în curând” (Online payment — coming soon): paying invoices by card is not available. Pay them by bank transfer, through automatic payment from your balance, or write to us. See The “Facturi” (Invoices) page: statuses, numbers and PDF.
Can I top up my balance by card? Yes, also through Paynet. See Topping up your balance.
The money was taken from my card, but the order is still “Nou” (New). What should I do? Wait a few minutes and check whether the email “Plată confirmată — BBX-…” (Payment confirmed — BBX-…) has arrived. If the status does not change, write to us with the order number, the amount and the time of the payment, but without your card details. See The payment failed or the status did not update.
My bank declined my card. What should I do? Check with your bank that online payments are enabled and that you have not exceeded the card limit, then try again or use another card. You can also pay by bank transfer: see Paying by bank transfer and BLACKBOX bank details.