Account balance: how it works
The “Sold” (Balance) page, the transaction history, what your balance pays for, and its limits.
On this page
Your balance is money you pay in advance into your BLACKBOX account, in Moldovan lei (MDL). The “Sold” (Balance) page (blackbox.md/account/balance, “Contul meu” (My account) → “Sold”) shows the amount available, the switch for automatic payment of invoices, and the history of all transactions.
Available to: the blackbox.md account holder, once signed in. In the app.blackbox.md panel, the balance is only displayed.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
What you see on the “Sold” (Balance) page
The page has three cards, from top to bottom:
| Card | What it contains |
|---|---|
| “Sold curent” (Current balance) | The amount available, with two decimal places and “MDL”, for example “250,00 MDL”. Next to it is the “Alimentează soldul” (Top up balance) button, which opens the top-up page. |
| “Reîncărcare automată” (Automatic top-up) | The switch for automatic payment of invoices from your balance, with the text “Încarcă automat soldul la epuizarea fondurilor.” (Automatically tops up the balance when funds run out.) It is off by default. |
| “Istoricul operațiunilor” (Transaction history) | The table of all amounts that came into your balance and went out of it. |
For a new account, the balance is “0,00 MDL”, and the history shows “Nu există operațiuni încă.” (No transactions yet.)
Important Despite its name, the “Reîncărcare automată” switch does not charge your card and does not top up your balance. When it is on, invoices that are due are paid automatically from the money already in your balance. Details: Automatic payment of invoices from your balance.
Transaction history
The newest transactions are at the top. The table has four columns:
| Column | What it shows |
|---|---|
| “Data” (Date) | the day of the transaction (without the time) |
| “Descriere” (Description) | what happened, for example “Comandă BBX-2026-000123” (Order BBX-2026-000123) |
| “Sumă” (Amount) | the amount with a sign: “+” (green) for money coming in, “−” (red) for money going out |
| “Sold rămas” (Remaining balance) | your balance right after the transaction |
One page holds 20 transactions. If there are more, a counter (for example “1–20 din 45” (1–20 of 45)) and the “← Anterior” (← Previous) and “Următor →” (Next →) buttons appear below the table.
Transaction types
Descriptions generated by the system are always in Romanian, even on the Russian version of the website. Corrections made by our team show the text the team wrote. If a transaction has no description, the column shows its type.
| Type | Description shown | Sign | When it appears |
|---|---|---|---|
| “Alimentare” (Top-up) | “Alimentare cont BLACKBOX” (BLACKBOX account top-up) | + | you topped up your balance by card |
| “Plată comandă” (Order payment) | “Comandă BBX-…” (Order BBX-…) | − | you paid for an order from your balance, on the website or through the AI assistant |
| “Plată factură” (Invoice payment) | “Factură …” (Invoice …), followed by the invoice number | − | an invoice was paid automatically from your balance |
| “Rambursare” (Refund) | “Rambursare comandă BBX-…” (Order refund BBX-…) | + | a paid order was canceled (by you or by our team), and the refunded amount went to your balance |
| “Ajustare” (Adjustment) | “Upgrade server” (Server upgrade) | − | you upgraded a server, in the panel or through the AI assistant |
| “Ajustare” (Adjustment) | “Anulare upgrade server” (Server upgrade cancellation) | + | the upgrade did not go through, and the amount went back to your balance |
| “Ajustare” (Adjustment) | the text written by the BLACKBOX team | + or − | a correction made by our team |
What your balance pays for
| What you pay for or receive | How | Details |
|---|---|---|
| A new order | On the payment page, the “Achitați din sold (Disponibil în sold: X MDL)” (Pay from balance (Available balance: X MDL)) button. The button appears only if your balance covers the full amount. | Paying for an order from your balance |
| Invoices issued by our team | Automatically, with the “Reîncărcare automată” (Automatic top-up) switch turned on. | Automatic payment of invoices from your balance |
| A server upgrade | In the panel, in the “Upgrade server” window: the amount shown next to “Charged now (prorated)” is taken from your balance. | Server upgrade: moving to a larger plan |
| A refund for a canceled order | The refunded amount goes to your balance right after the cancellation. | Order cancellation and refunds |
Your balance can pay only the full amount; you cannot combine your balance with a card. Money in your balance does not go back to your card automatically: for a refund to your card, write to support@blackbox.md.
Balance limits
| Limit | Value | Message when exceeded |
|---|---|---|
| A single top-up | between 50 and 50,000 MDL | “Suma este în afara intervalului permis.” (The amount is outside the allowed range.) |
| Balance after a top-up | at most 200,000 MDL | “Ați depășit soldul maxim permis.” (You have exceeded the maximum allowed balance.) |
| Top-up attempts | 5 per hour | “Prea multe încercări. Vă rugăm încercați din nou peste câteva minute.” (Too many attempts. Please try again in a few minutes.) |
| Currency | MDL only | — |
The 200,000 MDL cap applies only to top-ups. Refunds, upgrade cancellations and corrections made by our team are added to your balance even if they take it above this amount. The steps for topping up: Topping up your balance.
Your balance in the app.blackbox.md panel
In the panel's top bar, next to “← blackbox.md”, you see your balance amount with a wallet icon, for example “0,00 MDL”.
- When you hover the mouse over it, “View balance on blackbox.md” appears.
- Clicking it opens the “Sold” (Balance) page in a new tab.
- The amount loads once, when you open the panel, and does not refresh by itself. After a top-up or a payment, reload the panel page to see the new amount.
- You cannot top up your balance from the panel, only on blackbox.md.
The top bar is described in Panel interface: menu, top bar and language. An AI assistant connected through MCP can also read your balance and transaction history (List of MCP tools).
Your balance when you close your account
- Your balance does not expire: the money stays in your account for as long as the account exists.
- You cannot delete your account while your balance is greater than 0. In that case, the “Ștergerea contului” (Account deletion) card shows “Aveți fonduri în sold. Folosiți-le sau solicitați o rambursare mai întâi.” (You have funds in your balance. Use them or request a refund first.)
- Use the amount to pay for orders or invoices, or write to support@blackbox.md and ask for a refund. Each request is reviewed individually.
- Cancel your orders first: their refunds also go to your balance. The full order of steps: Closing your BLACKBOX services: the steps in the right order.
Messages on the “Sold” (Balance) page
| Message | What it means | What to do |
|---|---|---|
| “Soldul este temporar indisponibil” (The balance is temporarily unavailable) | The page could not load your balance. | Reload the page later. If the message stays, write to support@blackbox.md. |
| “Eroare la încărcare.” (Loading error.) | The transaction history did not load. | Reload the page. |
| “Nu am putut actualiza setarea. Încercați din nou.” (We could not update the setting. Please try again.) | The “Reîncărcare automată” (Automatic top-up) switch was not saved and went back to its previous position. | Click the switch again. |
Frequently asked questions
I topped up my balance, but the amount did not change. What should I do? Reload the “Sold” (Balance) page after the confirmation page shows “Sold alimentat!” (Balance topped up!). If the money was taken from your card but the “Alimentare cont BLACKBOX” (BLACKBOX account top-up) transaction does not appear in the history, write to support@blackbox.md with the date and amount of the payment. See also The payment failed or the status did not update.
Why is the amount in the email different from the one on the “Sold” page? Balance emails, for example “Alimentare cont confirmată — BLACKBOX” (Account top-up confirmed — BLACKBOX), show amounts in whole lei: the decimals are dropped, without rounding (250.75 MDL appears as 250 MDL). The exact amount is on the “Sold” page.
Can I pay for part of an order from my balance and the rest by card? No. Top up the difference first, then pay for the whole order from your balance or the whole order by card.
Can I top up my balance by bank transfer? On the website, you can top up your balance only by card, through Paynet. If you need another method, write to support@blackbox.md. About paying by transfer: Paying by bank transfer and BLACKBOX bank details.