Paying for an order from your balance
How to pay for an order with the money in your balance, when the button appears, and how invoices and upgrades are paid from your balance.
On this page
The “Achitați din sold” (Pay from balance) button on the payment page (blackbox.md/checkout/order/…, “Contul meu” (My account) → “Comenzi” (Orders) → “Achită comanda” (Pay for the order)) pays for a new order with the money in your account balance, without a card. After payment, the order is processed exactly as after a card payment.
Available to: the holder of a blackbox.md account, for their own orders with the status “Nou” (New), when the balance covers the full order amount.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Conditions
The “Achitați din sold” (Pay from balance) button appears on the payment page only if:
- the order has the status “Nou” (New), that is, it is neither paid nor canceled;
- your balance is at least equal to the order amount;
- the payment page loads normally (if it shows “Plățile online sunt momentan indisponibile” (Online payments are currently unavailable), see the section “If the button doesn't appear”).
To pay, you must also tick the box to accept the Terms and Conditions.
How to pay for an order from your balance
- Check your balance: “Contul meu” (My account) → “Sold” (Balance), the “Sold curent” (Current balance) card. If the amount is less than the order total, top up your balance first (see Topping up your balance).
- Open “Contul meu” → “Comenzi” (Orders). In the row of the order with the status “Nou” (New), click “Achită comanda” (Pay for the order) (the card icon). On a phone or tablet, tap the three-dot button (“⋮”) in the order's row and choose “Achită comanda”. If you have just placed the order, the payment page is already open; go to step 3.
- On the “Achitare” (Payment) page, check the title “Comandă BBX-…” (Order BBX-…), the “Referință:” (Reference:) line and the amount in MDL.
- Tick “Am citit și accept Termenii și Condițiile și Politica de Confidențialitate (v2026-09-03)” (I have read and accept the Terms and Conditions and the Privacy Policy). Until you tick it, the payment buttons stay inactive.
- Under the card button “Achitați X MDL” (Pay X MDL), click “Achitați din sold (Disponibil în sold: X MDL)” (Pay from balance (Available balance: X MDL)). The first button takes you to card payment on Paynet, so don't use it. While the payment is processing, the button shows “Se procesează…” (Processing…).
- The message “Achitat din sold!” (Paid from balance!) appears. After about a second, the “Comenzile mele” (My orders) page opens (the “Comenzi” menu), and the order has the status “În lucru” (In progress).
For example, for the Standard M plan (578 MDL/month) and a balance of 600 MDL, the button reads “Achitați din sold (Disponibil în sold: 600,00 MDL)”.
What happens after payment
Everything works as after a card payment: the same statuses, the same invoice, the same emails.
| What changes | Where you see it |
|---|---|
| The order moves from “Nou” (New) to “În lucru” (In progress). | “Comenzi” (Orders) |
| The amount is deducted from your balance: a “Comandă BBX-…” (Order BBX-…) row with a negative amount, and your new balance in the “Sold rămas” (Remaining balance) column. | “Sold” (Balance) → “Istoricul operațiunilor” (Transaction history) |
The invoice appears with the same number BBX-… and the status “Achitată” (Paid). |
“Facturi” (Invoices) |
You receive the email “Plată confirmată — BBX-…” (Payment confirmed — BBX-…) with the PDF invoice factura-BBX-….pdf attached. |
your account's email |
| VPS plans: the server is created automatically, usually within a few minutes after the payment is confirmed; then you receive the email “Serverul dvs. este gata — BBX-…” (Your server is ready — BBX-…). | email and the app.blackbox.md panel |
| Dedicated servers: the server is prepared manually by the team; we will contact you. | — |
Details: After payment: server activation and emails.
Full amount only
Important An order can be paid from your balance only in full. There is no partial payment: you can't pay part of the amount from your balance and the rest by card. If your balance doesn't cover the amount, the “Achitați din sold” (Pay from balance) button doesn't appear at all.
Top up the difference first, then reload the payment page. A top-up is at least 50 MDL, even if the difference is smaller. Example: the order costs 578 MDL and you have 550 MDL in your balance; top up at least 50 MDL. You can also pay the whole amount by card: Paying by card (Paynet).
If the button doesn't appear
| What you see | Cause | What to do |
|---|---|---|
| Only the “Achitați X MDL” (Pay X MDL) button | Your balance is less than the order amount, or you topped it up after you opened the page. The balance is read when the page loads. | Top up your balance, then reload the payment page. |
| “Plățile online sunt momentan indisponibile” (Online payments are currently unavailable) and “Reveniți curând sau contactați suportul pentru a efectua plata manual.” (Come back soon or contact support to pay manually.) | Online payments are temporarily turned off. In this case, the button for paying from your balance doesn't appear either. | Write to us: How to contact BLACKBOX support. |
| “Eroare la încărcarea detaliilor plății.” (Error loading the payment details.) | The order no longer has the “Nou” (New) status: it has already been paid or canceled. | Check the status in “Comenzi” (Orders). |
| “Achită comanda” (Pay for the order) is missing in “Comenzi” | The order doesn't have the “Nou” status. | There is nothing left to pay for this order. |
Invoices, upgrades and the AI assistant
Invoices issued by the team
On the “Facturi” (Invoices) page, invoices with the status “Trimisă” (Sent) or “Restantă” (Overdue) show the text “Plata online — în curând” (Online payment — coming soon). This means that invoices can't be paid online on the website: neither by card nor with a pay-from-balance button. From your balance, these invoices can be paid only through automatic payment:
- On the “Sold” (Balance) page, turn on the “Reîncărcare automată” (Automatic top-up) switch. Despite its name, it doesn't top up your balance from your card; it pays invoices that are due from your balance.
- The invoice is paid automatically once the date in the “Scadență” (Due date) column has arrived and your balance covers its full amount. You receive the email “Factură plătită automat din cont — …” (Invoice paid automatically from your account — …), with the invoice number.
An invoice with “—” in the “Scadență” column is not paid automatically; write to us. Details: Automatic payment of invoices from your balance. The alternatives are Paying by bank transfer and BLACKBOX bank details or a request to support.
Server upgrade
An upgrade is always paid from your balance; you can't pay for it by card. In the “Upgrade server” window in the app.blackbox.md panel, the amount on the “Charged now (prorated)” row is deducted from your balance when you confirm, and the “Wallet balance” row shows how much you have. If your balance is not enough, you see “Your wallet balance isn't enough to cover this upgrade.” with the “Top up your balance →” link. In “Istoricul operațiunilor” (Transaction history), the payment appears as “Upgrade server” (Server upgrade). Details: Server upgrade: moving to a larger plan.
Paying through an AI assistant (MCP)
An AI assistant connected through MCP also pays for orders only from your balance, with the pay_order tool. The token must have the “Plasează și modifică comenzi în numele meu” (Place and change orders on my behalf) permission (orders:write), and the assistant must confirm the exact current amount of the order. The assistant can't top up your balance or pay by card. The limit is 10 pay_order calls per minute. Details: Orders, payments, cancellations and upgrades via AI.
Error messages
| Message | What it means | What to do |
|---|---|---|
| “Sold insuficient.” (Insufficient balance.) | Your balance dropped below the order amount after you opened the page (for example, after another payment or an upgrade). | Top up your balance and reload the page. |
| “Deja achitat.” (Already paid.) | The order has already been paid, for example by card. Nothing was deducted from your balance. | Check the status in “Comenzi” (Orders). |
| “Plata din sold este momentan indisponibilă.” (Payment from balance is currently unavailable.) | Paying for orders from your balance is temporarily turned off. | Pay by card or come back later. If the message persists, write to us. |
| “Funcția de sold este momentan indisponibilă.” (The balance feature is currently unavailable.) | Your balance is temporarily unavailable. | Come back later or write to us. |
| “Această comandă nu a fost găsită.” (This order was not found.) | The order doesn't belong to the account you are signed in with. | Sign in with the account that placed the order. |
| “Eroare la inițierea plății. Vă rugăm încercați din nou.” (Error starting the payment. Please try again.) | The order no longer has the “Nou” (New) status, you exceeded the attempt limit, or a temporary error occurred. | Check “Comenzi”, wait a minute and try again. |
You can try to pay from your balance at most 10 times per minute. Above this limit, you see the general message “Eroare la inițierea plății. Vă rugăm încercați din nou.”; wait a minute.
Frequently asked questions
Can I pay part of the amount from my balance and the rest by card? No. An order is paid in full, either from your balance or by card. Top up the difference (at least 50 MDL) or pay the whole amount by card.
Do I receive different emails than when I pay by card? No. You receive the same email “Plată confirmată — BBX-…” (Payment confirmed — BBX-…) with the PDF invoice, and for VPS plans also the email “Serverul dvs. este gata — BBX-…” (Your server is ready — BBX-…).
I canceled the card payment on the Paynet page. Can I pay from my balance now? Yes. Canceling on Paynet doesn't charge you anything, and the order stays “Nou” (New). Click “Achită comanda” (Pay for the order) again and choose “Achitați din sold” (Pay from balance). Don't then also complete the card payment in another tab: if an order was paid twice, write to us with the order number to get the extra payment refunded.
I changed my mind after paying. Can I get my money back? If “Anulează comanda” (Cancel the order) appears in the order's row in “Comenzi” (Orders), you can cancel the order. The refunded amount goes to your balance, and the cancellation dialog shows it before you confirm. Details: Order cancellation and refunds.
I use the website in Russian. Why did the payment page open in Romanian? Right after you place an order, the payment page opens in Romanian. The button is then called “Achitați din sold”. For the Russian version, open “Заказы” (Orders) from the Russian menu and click “Оплатить заказ” (Pay for the order).