Opening the app.blackbox.md panel from your account
How to enter the panel directly from your blackbox.md account without signing in a second time, and what to do if it does not open.
On this page
You manage your servers in the app.blackbox.md panel. You open it from your account on blackbox.md (“Contul meu” (My account), blackbox.md/account → “Panou de administrare” (Admin panel)), and the panel signs you in automatically with your website account: you don't need to enter your email and password again.
Available to: any customer signed in to blackbox.md whose email address is verified.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
Where to open the panel from
| Where on blackbox.md | What to click | Where you land in the panel |
|---|---|---|
| the side menu on any page of “Contul meu” (My account) | “Panou de administrare” (Admin panel), with “app.blackbox.md” written below it | “Overview” |
| “Profil” (Profile) → the “Serviciile tale” (Your services) card | “Deschide panoul” (Open the panel) | “Overview” |
| “Comenzi” (Orders) → an order with the “Server: …” line | “Gestionează în app.blackbox.md” (Manage in app.blackbox.md) (the arrow icon) | “My Servers”, with this server's card highlighted |
On phones and small screens, the side menu opens with the “Meniu cont” (Account menu) button. When you hover over “Panou de administrare”, the text “Deschide panoul app.blackbox.md (autentificare separată)” (Open the app.blackbox.md panel (separate sign-in)) appears. The panel does have its own account and session, but when you enter from blackbox.md, it signs you in by itself.
How to open the panel
- On blackbox.md, click “Cont client” (Customer account) in the site's top bar (on a phone, the round account icon). The “Profilul meu” (My profile) page opens.
- Click “Panou de administrare” (Admin panel) in the side menu or “Deschide panoul” (Open the panel) on the “Serviciile tale” (Your services) card.
- The panel opens in a new tab. If your browser blocks pop-up windows, it opens in the same tab.
- The message “Signing you in…” appears for a few moments.
- You land on the “Overview” page (the heading on the page reads “Server Audit Reports”). To see your servers, click “My Servers” in the left menu.
To go straight to a specific server, open “Contul meu” (My account) → “Comenzi” (Orders) and, on the row of the order with the “Server: …” line, click the arrow icon (“Gestionează în app.blackbox.md” (Manage in app.blackbox.md)). On a phone, this button is in the three-dot menu (⋮). The panel opens “My Servers”, scrolls down to the server's card and marks it with a colored border. Details: The “Comenzi” (Orders) page: statuses and actions.
Note Servers ordered on blackbox.md are in “My Servers”. The “Overview” page may show “No servers found. Contact an administrator to get access.” This is normal and does not mean anything is missing from your account. See The panel shows “No servers found”.
Requirements and limits
| What | Details |
|---|---|
| Verified email | The panel opens from your account only if your email address is verified. See Verifying your email address. |
| Number of openings | At most 10 per hour per account and 30 per hour from the same IP address. |
| Entry link | Each time you click, blackbox.md creates an entry link that is valid for 60 seconds and works only once. |
| Panel session | Each entry from your account starts a new panel session, valid for 8 hours. |
First entry: your panel account
- The first time you open the panel, your panel account is created automatically. You don't need to register a second time.
- Your panel username is your email address, in lowercase. You can see it in the top right corner of the panel and in “Settings”.
- Your panel password is your blackbox.md account password, and it is updated each time you enter from your account. If you created your account with Google or GitLab and have no password, you can't sign in to the panel with a username and password. Enter from blackbox.md or, after your first entry from your account, use the “Google” or “GitLab” button on the panel's sign-in page (with the same email address). See Signing in directly to app.blackbox.md.
Panel language
The panel takes the language you are browsing blackbox.md in: from Romanian pages it opens in Romanian, and from Russian pages (blackbox.md/ru/...) it opens in Russian. You can choose another language with the “EN”, “RO”, “RU” buttons in the panel's top bar, but the next time you enter from your account, the panel switches back to the website's language. Details: Language of the website, the panel and emails.
If you turned on 2FA in the panel
- After “Signing you in…”, the “Two-Factor Authentication” step appears.
- Enter the 6-digit code from your authenticator app in the “Authenticator Code” field.
- If you want, check “Remember this device for 30 days”. For the next 30 days, entering from blackbox.md in the same browser will not ask you for the code.
- Click “Verify”. You land on the page you opened from your account, for example the server's card in “My Servers”.
You must complete this step within 5 minutes. Recovery codes and the situations in which the code is asked for again are explained in Two-factor authentication (2FA) in the panel.
If the panel does not open
The panel's sign-in page opens
Instead of the “Signing you in…” message, you see the panel's sign-in page (“BlackBox”, “Server Panel”) with the “Username” and “Password” fields. If you have not opened the panel in this browser before, this page is in English. blackbox.md does not show any error in this case. The cause is one of the following:
| Cause | What to do |
|---|---|
| Your email address is not verified. | On the “Profilul meu” (My profile) page, on the “Securitatea contului” (Account security) card, click “Trimite emailul de verificare” (Send verification email). Confirm the address from the email, then open the panel again. |
| In the last hour, the panel was opened more than 10 times from your account or more than 30 times from the same IP address. | Wait and try again. The limit frees up gradually, within one hour at most. |
| Your session on blackbox.md has expired (it lasts 8 hours). | Reload your account page, sign in again and click the button again. |
| An ad blocker, a browser extension or a network problem interrupted the request. | Turn off the extension for blackbox.md or use another browser, then click the button again. |
You can also sign in directly on this page, but only under certain conditions: see Signing in directly to app.blackbox.md.
Error messages in the panel
| Message | What it means | What to do |
|---|---|---|
| “We couldn't finish signing you in. Please try again.” | The entry link has expired (it is valid for 60 seconds) or has already been used, for example after you reloaded the tab. | Close the tab, go back to your account on blackbox.md and click “Panou de administrare” (Admin panel) or “Deschide panoul” (Open the panel) again. |
| “Authentication failed: missing code.” | The entry page opened without the code from the link, for example from an address that was copied or saved incompletely. | The same: open the panel again from your account. |
The “Back to login” link below these messages leads to the panel's sign-in page, not back to blackbox.md.
Frequently asked questions
Do I need to enter my password when I open the panel from my account? No. Entering from blackbox.md is automatic. You are asked only for the 2FA code, if you turned on two-factor authentication in the panel.
I click the button and nothing opens. Most likely, your browser blocked the new tab. Allow pop-up windows for blackbox.md and click again. If the panel's sign-in page opens, check the causes in the table above.
Can I bookmark the panel?
You can save app.blackbox.md, but not the address of the “Signing you in…” page: the entry link works only once. Without an active panel session, the bookmark opens the sign-in page, so it is simpler to enter from your account.
How long do I stay signed in to the panel? 8 hours from when you enter. “Deconectare” (Sign out) on blackbox.md does not end your panel session, and “Logout” in the panel does not sign you out of blackbox.md. Once the session expires, open the panel again from your account.
My account was created with Google or GitLab. Can I open the panel? Yes, the same way, from “Contul meu” (My account). As a rule, the email of such an account is already verified, because Google or GitLab confirmed it. However, you have no panel password, so you can't sign in directly with a username and password. After your first entry from your account, you can also use the “Google” or “GitLab” button on the panel's sign-in page.