What isn't available and the alternatives

An honest list of the features your account and the panel don't have, and what you can do instead.

Some product pages on blackbox.md describe services that you can't order or set up yourself from your account. The list below shows what your blackbox.md account (“Contul meu” (My account)) and the app.blackbox.md panel do not offer today, and what you can do instead. Everything marked “on request” is handled through support: see How to contact BLACKBOX support.

The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.

Available to: all customers. The list covers your blackbox.md account and the app.blackbox.md panel.

The server and the panel

What's missing	What you can do
Web or VNC console	Manage your server over SSH: Connecting to your server over SSH (Windows, macOS, Linux). If you've lost SSH access and the panel buttons don't help, write to us: Lost access to your server (password or key).
Automatic backups, snapshots, restoring from the panel	Make your own backups and keep them off the server: Backup strategy for your server. The “Backups” button on the server card doesn't work: when you click it, it only shows the error `backup_extra_disabled`.
Reinstalling the operating system	The panel has no such button. Write to us (the data on the server is lost), or order a new server with the system you want and delete the old one.
Moving to a smaller plan or to another plan family	The “Upgrade” button offers only larger plans in the same family: Server upgrade: moving to a larger plan. Otherwise, order the plan you want, move your data (Moving a site to a BLACKBOX server) and delete the old server, or write to us. “VPS hosting” plans and dedicated servers can't be upgraded from the panel: if you see the message “This server's plan can't be upgraded this way — contact support.”, write to us.
Transferring a server to another account	There is no transfer option in your account or in the panel. Write to us from the email address of the account that owns the server. The message “Aveți servere active. Închideți-le sau transferați-le mai întâi.” (You have active servers. Close or transfer them first.), shown when you delete your account, does not mean that a transfer button exists.
Reverse DNS (PTR)	It isn't set from the panel. Send us the server's IP and the name you want.
IPv6	The server card shows a single address, in the “IP” field; there is no field for IPv6. If you need IPv6, ask support.
Firewall settings in the panel	Use the system firewall (ufw or firewalld). For ports closed in the network filter managed by BLACKBOX, write to us: Firewall: network filtering and ufw/firewalld on the server. Before you turn on the firewall, allow SSH and keep a second SSH session open.
Private network between servers	The panel doesn't offer private networks between servers. If the application on one server uses a database on another server, start an SSH tunnel (port 22) from the application server to the database server: Databases: MariaDB/MySQL and PostgreSQL. Or ask support to open the database port, and allow it in the system firewall only from the application server's IP.

Important There is no automatic backup of your server. Before an upgrade, a reinstallation or deleting the server, copy your files and databases to another computer or server.

Ordering

What's missing	What you can do
Choosing the data center	Ordering has no location option. If the place where your data is hosted matters to you, write to us before you order.
Ordering Windows Server online	The “Sistem de operare” (Operating system) step offers only Linux systems: Available operating systems. Windows is available on request: the `blackbox.md/servers/windows-vps` page, the “Cere un Windows VPS” (Request a Windows VPS) button. See Products and configurations available on request.
Add-on services selected when you order	You can't choose them when you order. You can get the “Monitoring 24/7” service through support, or by asking an AI assistant to place a new order with this service: Orders, payments, cancellations and upgrades via AI. The other services: Add-on services for your server.

Payments and invoices

What's missing	What you can do
Paying an invoice by card	In “Facturi” (Invoices), invoices with the status “Trimisă” (Sent) or “Restantă” (Overdue) show the text “Plata online — în curând” (Online payment — coming soon): you can't pay invoices by card. Top up your balance by card and turn on automatic payment from your balance (the “Reîncărcare automată” (Automatic top-up) switch on the “Sold” (Balance) page): Automatic payment of invoices from your balance. Or pay by bank transfer: Paying by bank transfer and BLACKBOX bank details.
Downloading an invoice as a PDF	There is no download button. The PDF invoice for a paid order comes attached to the “Plată confirmată — BBX-…” (Payment confirmed — BBX-…) email. For other invoices, ask support for the PDF: The “Facturi” (Invoices) page: statuses, numbers and PDF.
An invoice for a balance top-up	No invoice is issued for a top-up. You receive the “Alimentare cont confirmată — BLACKBOX” (Account top-up confirmed — BLACKBOX) email, and the amount appears on the “Sold” page, in “Istoricul operațiunilor” (Transaction history). A `BBX-…` invoice appears in “Facturi” when you pay for an order from your balance: The “Facturi” (Invoices) page: statuses, numbers and PDF. If you need a document for a top-up, write to us.

Your account and access

What's missing	What you can do
Resetting your blackbox.md account password by email	blackbox.md doesn't have this feature. Sign in with Google or GitLab using the same email address, or write to us from your account's email address: Forgot your account password.
Turning off 2FA in the panel	The panel's “Security” page has no button to turn it off. Write to us from your account's email address: the team verifies your identity and removes 2FA. See Lost your 2FA device.
Colleagues, sub-users, roles	You can't invite colleagues or share servers from your account or the panel: each person uses their own blackbox.md account. To let a colleague connect to a server, add their SSH key to the server: Adding and removing SSH keys on the server. Shared access to a company's servers: on request, through support.

Domains and tools

What's missing	What you can do
Registering or transferring a domain online	There is no search, price list or form. The “Inițiază transfer (login)” (Start transfer (log in)) button only opens the sign-in page. Write to us: Registering and transferring domains.
Online CSR decoder	The “Decoder CSR” (CSR decoder) page (`blackbox.md/domains/csr-decode`, “CSR Decodor” (CSR decoder) in the menu) doesn't decode CSRs. Use openssl: Checking a CSR or certificate with openssl.

To see the contents of a CSR, run the command below (replace DOMAIN.csr with the name of your file):

openssl req -in DOMAIN.csr -noout -text

Support

What's missing	What you can do
Replying to a support ticket by email	A reply you send to the “[Ticket #N] …” notification email doesn't reach the ticket. Open the ticket (the “Vezi conversația” (View the conversation) button in the email, or “Contul meu” (My account) → “Ajutor și suport” (Help and support)) and reply there: Replies, statuses and closing tickets.
Attachments in support tickets	Tickets accept text only. Paste logs as text; send screenshots and files to support@blackbox.md, mentioning the ticket number (#N). See Opening a support ticket.

Frequently asked questions

I found a feature on the website that appears neither in my account nor in this list. What should I do? Write to us before you order and describe what you need. We'll confirm what can be delivered and on what terms. Don't rely on a feature you don't see in your account or in the panel.

The “Serverul dvs. este gata — BBX-…” (Your server is ready — BBX-…) email mentions a VNC console. Where do I find it? Nowhere: customers have no web or VNC console. Connect over SSH. If you can no longer get in, use the panel buttons described in Lost access to your server (password or key), or write to us.

Can I take a snapshot before an upgrade or before deleting a server? No. Copy your files and make a dump of your databases to another computer or server: Backup strategy for your server. An upgrade keeps your IP address and data, but a copy protects you if something goes wrong.

How do I give a colleague access to a server without my account password? Add their public SSH key to the server: on the server card, “Add SSH key” → “Paste a new key”. Don't share your blackbox.md account password: it's used to place orders and make payments. When your colleague no longer needs access, delete the key from the “Installed keys” list.