general
Troubleshooting and FAQ
Step-by-step fixes for common problems: SSH, websites, payments, signing in, full disks, errors and limits.
Troubleshooting
- I can't connect over SSHDiagnose the problem by the error message: timeout, connection refused, permission denied, a changed server fingerprint.general
- The site does not openA checklist for a site that does not respond: DNS, web server, ports, firewall, certificate and Cloudflare.general
- The server does not appear after paymentWhat to check if you have paid but the server is not available yet or you can't find it in the panel.blackbox.md · app.blackbox.md
- The payment failed or the status did not updateWhat the messages on the payment and confirmation pages mean, what to do if the money was taken but the order is still “Nou” (New), and how to get a double payment back.blackbox.md
- I can't sign in to my account or the panelSolutions for sign-in problems on blackbox.md and app.blackbox.md, including 2FA and entering the panel from your account.blackbox.md · app.blackbox.md
- The panel shows “No servers found”Why the panel's first page is empty, where your servers are, and what to do if “My Servers” is empty too.app.blackbox.md
- The server's disk is fullThe signs of a full disk, quick steps to free up space, and how to prevent the problem.general
- Your server was hacked or is under attack: what to doThe signs of a compromise, the first steps in your account and in the panel, checks on the server, a clean rebuild, and what to do about an attack from outside.blackbox.md · app.blackbox.md
Frequently asked questions
- Panel error messages and what they meanA reference table of the panel's technical codes and English-only messages, with what each one means and how to fix it.app.blackbox.md
- The “Too many attempts” message and usage limitsAll the rate limits for your account, orders, payments, support tickets, the panel and AI, with the message shown when you go over each one.general
- What isn't available and the alternativesAn honest list of the features your account and the panel don't have, and what you can do instead.general