My profile: name, phone number and email
What personal details you can change on blackbox.md and which cards you will find on the profile page.
On this page
The “Profilul meu” (My profile) page at blackbox.md/account is the main page of your account; in the menu it is “Contul meu” (My account) → “Profil” (Profile). Here you fill in your name and phone number, see your account's email address and find the cards for security, panel access and your data. To open it, click “Cont client” (Customer account) in the top bar of the website (on a phone, tap the circle with your initials) or choose “Profil” in the account menu.
Available to: any customer signed in to blackbox.md. If you are not signed in, the website first takes you to the “Autentificare” (Sign in) page.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
What is on the page
Under the title you see the text “Gestionează datele personale și securitatea contului.” (Manage your personal details and account security.) The main block is “Date personale” (Personal details): your initials (the avatar), your name and the “Membru din” (Member since) line, followed by the date your account was created. If you have not filled in your name, your email address is shown in its place.
To the right of this block or below it, depending on the screen width, you will find these cards:
| Card | What it contains | Where it is explained |
|---|---|---|
| “Securitatea contului” (Account security) | “Verificarea emailului” (Email verification), with the “Trimite emailul de verificare” (Send verification email) button (as long as the address is not confirmed), and “Parolă” (Password), with the “Schimbă parola” (Change password) button | Verifying your email address, Changing your account password |
| “Serviciile tale” (Your services) | the “Deschide panoul” (Open the panel) button, which opens the app.blackbox.md panel in a new tab; without a confirmed email, only the panel's sign-in page opens | Opening the app.blackbox.md panel from your account |
| “Datele mele” (My data) | the “Descarcă datele mele” (Download my data) button | Downloading your data (“Datele mele”) |
| “Ștergerea contului” (Account deletion) | the request to delete your account | Deleting your account |
The “Parolă” section is missing if you created your account with Google or GitLab and do not have a password on blackbox.md.
How to change your name and phone number
If you entered your name and phone number when you signed up, they already appear in the fields. For an account created with Google or GitLab, the name is taken from that service.
- Click “Cont client” (Customer account) in the top bar of the website. The “Profilul meu” (My profile) page opens.
- In the “Date personale” (Personal details) block, type your first and last name in the “Nume” (Name) field.
- For “Telefon” (Phone), choose the country code from the list to the left of the field. “MD +373” is selected by default.
- Type the number without the country code, for example 69 123 456.
- Click “Salvează modificările” (Save changes). While the changes are being saved, the button shows “Se salvează…” (Saving…).
- The message “Modificările au fost salvate.” (Your changes have been saved.) appears above the buttons.
The “Salvează modificările” button becomes active only after you change something, and only if no error is shown under the fields. The “Renunță” (Cancel) button discards unsaved changes and brings back the saved values.
To remove your name or phone number, clear the field and click “Salvează modificările”.
The fields
| Field | Rules |
|---|---|
| “Nume” | optional, up to 120 characters |
| “Email” | read-only; the “Verificat” (Verified) or “Neverificat” (Not verified) badge shows whether the address is confirmed |
| “Telefon” | optional (the text under the field reads “Opțional · Pentru notificări despre servicii.” (Optional · For service notifications.)); the number may contain only digits, spaces and the characters ( ) -, with 4 to 15 digits |
The country code
The list starts with “MD +373”, “RO +40”, “RU +7” and “UA +380”, followed by the other international codes in ascending order. The number is saved together with the code, for example +373 69 123 456.
- A number saved without a “+” (for example 069123456, entered at sign-up) appears with “MD +373” selected. If you edit it, the selected code is added in front of the number, so delete the leading 0: 69 123 456. If the number is not a Moldovan one, choose the correct code.
- You cannot pick the “Alt prefix” (Other code) option from the list. It appears on its own when the saved number starts with a code that is not in the list; the whole number then stays in the field and is saved unchanged.
Error messages
| Message | What it means | What to do |
|---|---|---|
| “Numele nu poate depăși 120 de caractere.” (The name cannot be longer than 120 characters.) | the name has more than 120 characters | shorten the name |
| “Numărul poate conține doar cifre, spații și caracterele ( ) -.” (The number may contain only digits, spaces and the characters ( ) -.) | the number contains letters, a “+” or other symbols | type the number without the code; choose the code from the list |
| “Numărul trebuie să conțină între 4 și 15 cifre.” (The number must contain between 4 and 15 digits.) | the number has too few or too many digits | check the number |
| “Numărul de telefon este prea lung.” (The phone number is too long.) | the code and the number together are longer than 40 characters | remove the extra spaces and parentheses |
| “Datele introduse nu au fost acceptate. Verificați câmpurile.” (The data you entered was not accepted. Check the fields.) | the server rejected one of the values | correct the fields and save again |
| “Nu am putut salva modificările. Încercați din nou.” (We could not save your changes. Please try again.) | saving failed; your changes stay in the form | click “Salvează modificările” again; if the message keeps appearing, reload the page and, if asked, sign in again |
Your profile and your orders
Important Fill in your name and phone number before you place an order. The order page has no contact form: the name, email and phone number from your profile are copied automatically into every new order as its contact details. If the name is missing, the order shows your email address.
Changes to your profile apply only to orders placed after you save them. Existing orders keep the contact details they had when they were placed; to correct them, write to us.
The name and email from the order's contact details also appear in the “Client” block of the PDF invoice attached to the “Plată confirmată” (Payment confirmed) email.
Changing your email address
Your email address identifies your account: you use it to sign in to blackbox.md, and it is also your username in the panel. You cannot change it yourself from your profile.
Note To change your email address, write to support@blackbox.md from your current account address and tell us the new address.
Company details for invoices
Your profile has no fields for a company, IDNO or address. You fill these in under “Contul meu” (My account) → “Date de facturare” (Billing details) and choose them when you place an order. Details: Billing details for companies and individuals.
Frequently asked questions
Why can't I click “Salvează modificările” (Save changes)? The button is active only when you have changed a value and there are no errors under the fields. Fix the error shown in red or change a value.
Is the phone number required? No, the field is optional. However, the phone number goes into the contact details of new orders, so we recommend filling it in.
Can I change my name or phone number in the app.blackbox.md panel? No. On the panel's “Settings” page, the “Profile” block shows only “Username” (your email), “Role” and “Two-factor authentication”; there are no fields for a name or phone number. You can change these only on blackbox.md. See Panel settings: profile, password, and sessions.