Errors when placing an order and what they mean
The error messages you may see when ordering and on the payment page, with the cause and the fix for each one.
On this page
Error messages can appear in two places. The first is the page that opens when you click “Comandă” (Order) on a plan's card (blackbox.md/checkout/plan/…). The second is the order's payment page (blackbox.md/checkout/order/…, “Contul meu” (My account) → “Comenzi” (Orders) → “Achită comanda” (Pay for the order)). Below, you will find the cause of each message and what to do.
Available to: any customer signed in to blackbox.md who is placing or paying for an order.
The blackbox.md website is available in Romanian and Russian; this article quotes the Romanian labels with their English meaning.
The “Eroare la plasarea comenzii” (Error placing the order) card
If the system rejects your order, a card replaces the order steps. It has the title “Eroare la plasarea comenzii” (Error placing the order), the error message and two buttons. In this case, the order was not created: you don't get a BBX-… number, you don't get an email, and you have nothing to pay.
| Button | What it does |
|---|---|
| “Încearcă din nou” (Try again) | Sends the same order again, with the same choices: the operating system, the billing details and the SSH key. It only helps with temporary errors. |
| “Înapoi la prețuri” (Back to pricing) | Opens the blackbox.md home page, with the pricing cards. All VPS plans are on the “Planuri VPS” (VPS plans) page (blackbox.md/servers/plans). |
Tip To change the operating system, the SSH key or the billing details, don't click “Încearcă din nou”: reload the page in your browser (the F5 key). The order steps start again from the first one.
Messages when placing an order
| Message | Cause | What to do |
|---|---|---|
| “Sistemul de operare ales nu poate fi instalat automat. Alegeți altul din listă.” (The selected operating system cannot be installed automatically. Choose another one from the list.) | The system you chose cannot be installed on the server automatically. | Reload the page and choose a system from the list. Windows Server is offered only on request; for any other system, write to us. Details: Available operating systems. |
| “Acest plan a fost înlocuit. Vă rugăm alegeți unul dintre tarifele actuale.” (This plan has been replaced. Please choose one of the current plans.) | You are ordering an old plan that is no longer sold, for example from an order page you opened long ago, before the plan was retired. | Choose a current plan on the “Planuri VPS” (VPS plans) page. See VPS plans: how to choose. |
| “Acest plan nu este disponibil momentan pentru comandă. Alegeți altul sau reveniți mai târziu.” (This plan is not available for ordering at the moment. Choose another one or come back later.) | The exact configuration of this plan cannot be created right now. | Choose another plan, or come back later and click “Încearcă din nou” (Try again). If you need this particular plan, write to us. |
| “Configuratorul nu mai este disponibil. Vă rugăm alegeți unul dintre planurile predefinite.” (The configurator is no longer available. Please choose one of the predefined plans.) | The order was sent from the old custom configurator, for example from a tab you opened long ago. The configurator has been replaced by fixed plans. | Choose a plan on the “Planuri VPS” page. For a dedicated server, choose one of the cards in the “Servere dedicate” (Dedicated servers) section of the home page. |
| “Order total does not match current pricing. Please refresh and try again.” (shown in English) | The plan's price changed after you opened the page. Orders are accepted only at the current price. | Reload the page (F5) and go through the steps again. “Încearcă din nou” does not help, because it sends the old price again. |
| “Eroare la plasarea comenzii. Vă rugăm încercați din nou.” (Error placing the order. Please try again.) (after several orders in a row) | You have exceeded the limit: 10 orders per hour from the same IP address, or 30 orders per hour for one account. Every attempt counts, including those that ended with an error. | Wait: the limit is calculated over the last 60 minutes. Meanwhile, check “Comenzi” (Orders) to see whether orders with the “Nou” (New) status have already been created. See The “Too many attempts” message and usage limits. |
| Messages about the SSH key, for example “Cheia SSH introdusă nu a putut fi recunoscută.” (The SSH key you entered could not be recognized.) or “Ați selectat prea multe chei SSH.” (You have selected too many SSH keys.) | The key you selected or pasted at the “Cheie SSH pentru server” (SSH key for the server) step cannot be used. | Reload the page and redo the step: paste the public key (the contents of the .pub file), at most 10 keys per order. All the messages: The SSH key at order time and “key-only” servers. |
| “billing_profile_id does not belong to this customer” (shown in English) | The profile you chose at the “Date de facturare” (Billing details) step no longer exists, for example because you deleted it in the tab you opened with “Gestionează datele de facturare →” (Manage billing details →). | Reload the page and choose another profile or “Fără date de facturare” (No billing details). |
| “Eroare la plasarea comenzii. Vă rugăm încercați din nou.” or other text, usually in English | An unexpected error (for example, the connection dropped) or an untranslated technical message. | Click “Încearcă din nou”. If the error happens again, send support the exact text of the message. |
The per-IP-address limit is shared by everyone who orders from the same network, for example from an office.
Messages on the payment page
The payment page opens automatically after you place an order, or from “Contul meu” (My account) → “Comenzi” (Orders) → “Achită comanda” (Pay for the order). Here the order already exists: its number appears in the title “Comandă BBX-…” (Order BBX-…) and next to “Referință:” (Reference:). You can pay only for orders with the “Nou” (New) status.
| Message | Cause | What to do |
|---|---|---|
| “Plățile online sunt momentan indisponibile” (Online payments are currently unavailable) and “Reveniți curând sau contactați suportul pentru a efectua plata manual.” (Come back soon or contact support to pay manually.) | Online payment is temporarily turned off. In this state, the “Achitați din sold” (Pay from balance) button does not appear either. | The order keeps the “Nou” status; you can pay for it later from “Comenzi” → “Achită comanda”. To pay now, write to us: the payment can be made manually, for example by bank transfer (Paying by bank transfer and BLACKBOX bank details). The “← Înapoi la cont” (← Back to account) link takes you to “Comenzi”. |
| “Această comandă nu a fost găsită.” (This order was not found.) | The link is wrong, or the order belongs to another account, for example because you are signed in with a different email. | Check which account you are signed in with and open the order from “Comenzi”. |
| “Eroare la încărcarea detaliilor plății.” (Error loading the payment details.) (with the “← Înapoi” (← Back) button) | Most often, the order no longer has the “Nou” status: it has already been paid or canceled. Less often, the link is incomplete or there is a temporary error. | Check the status in “Comenzi”. “În lucru” (In progress): the payment went through, so don't pay again. “Anulat” (Canceled): place a new order. “Nou”: reload the page in a few minutes. |
| “Nu am putut confirma destinația plății. Contactați suportul.” (We could not confirm the payment destination. Contact support.) | The address received for the payment is not a Paynet address, so, for your safety, the website does not send you there. | Don't pay on any other page. Write to us and include the order number. |
| “Eroare la inițierea plății. Vă rugăm încercați din nou.” (Error starting the payment. Please try again.) | The payment could not start. Possible causes: a temporary error; the order was paid or canceled in the meantime; more than 10 attempts within one minute with “Achitați din sold”. | Check the status in “Comenzi”. If it is still “Nou”, try again in a few minutes. |
| “Trebuie să acceptați termenii pentru a continua.” (You must accept the terms to continue.) | The box “Am citit și accept Termenii și Condițiile și Politica de Confidențialitate” (I have read and accept the Terms and Conditions and the Privacy Policy) is not ticked. | Tick the box and click the payment button again. |
| “Deja achitat.” (Already paid.) | You clicked “Achitați din sold”, but the order had just been paid, for example from another tab. | Check “Comenzi”: the status should be “În lucru”. Don't pay again. |
| “Sold insuficient.” (Insufficient balance.) | Your balance no longer covers the full amount, for example because it was used for another payment in the meantime. You cannot pay only part of the amount from your balance. The “Achitați din sold” button appears only when your balance covers the whole amount. | Top up your balance (Topping up your balance) or pay by card. |
| “Plata din sold este momentan indisponibilă.” (Payment from balance is currently unavailable.) or “Funcția de sold este momentan indisponibilă.” (The balance feature is currently unavailable.) | Payment from balance is temporarily turned off. | Pay by card or come back later. |
If the problem appears after you reach the Paynet page (the payment was canceled, the session expired, or “Verificăm plata…” (Checking your payment…) takes a long time), see The payment failed or the status did not update.
What to send us when you write to support
Important Always include the order number
BBX-…. With this number, we find your order right away.
- The order number
BBX-…. You can find it in “Contul meu” (My account) → “Comenzi” (Orders) (the “ID” column), in the subject of the email “Am primit solicitarea dumneavoastră — BBX-…” (We have received your request — BBX-…), and on the payment page, next to “Referință:” (Reference:). - The exact text of the message, copied or as a screenshot.
- If the order was not created (the “Eroare la plasarea comenzii” (Error placing the order) card), there is no
BBX-…number: tell us the plan name, the operating system you chose and the time when the error appeared. - Your account email, if you are writing to us from a different address.
Never send passwords, private keys or card details. Write to us through a support ticket (“Contul meu” → “Ajutor și suport” (Help and support)) or at support@blackbox.md. All channels: How to contact BLACKBOX support.
Frequently asked questions
Was the order created after the error anyway? Usually not: the “Eroare la plasarea comenzii” (Error placing the order) card means the system rejected the order. If you are not sure, for example after the connection dropped, check “Comenzi” (Orders) before you try again. An extra unpaid order with the “Nou” (New) status can be canceled: see Order cancellation and refunds.
Why does an old link to a plan open the “Planuri VPS” (VPS plans) page?
The old plans vps-2, vps-3 and vps-4 have been replaced by new fixed plans. The page shows “Planul anterior a fost înlocuit. Mai jos găsiți tarifele actuale, cu caracteristici similare.” (The previous plan has been replaced. Below are the current plans with similar specifications.) Choose one of the current plans. The old configurator (blackbox.md/servers/configurator) also leads to “Planuri VPS”.
Why did the payment page open in Romanian, even though I ordered on the Russian version of the website?
Right after you place an order, the payment page always opens in Romanian. Click “RU” in the top bar of the website and the page switches to Russian. On a phone, this switch is not shown: open blackbox.md/ru/account/orders and pay for the order from there.